• University: NA
• College: NA
• Major: NA
• Minors: NA
• Start Date: NA

Enterprise Operation Analyst II

!Connect and power an inclusive, digital economy that benefits everywhere by making transactions safe, simple, smart and accessible. Using secure data networks, partnerships, innovations and solutions to help financial institutions, and businesses realize their potential. Application Support, Monitor Health Checks and involvement in any Event Incidents and Problem Management Process. Perform Application Support services. Alert Monitoring - Initial response & triage of alerts using SOP’s. Validation of CRQ's, Application Performance and Monitoring using Dashboards. Problem Ticket creations & follow-ups for Alerts reductions. Alerts / Volumetric Reporting (Monthly). Participate in TRT / Bridge calls for Critical alert resolution. Soft Skills & Situation Management. Knowledge Management - Create, Update new and existing SOP’s. Assign incidents to corresponding support teams using SOPs. Escalate and engage Incident Requests and Change Requests to respective application teams as needed using escalation matrix. Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability. Regularly perform data analysis to determine Customer's program performance and identify areas of possible improvement. Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever / whenever possible, and through various other continuous improvement opportunities. Use of approved service management tool(s) (e.g., Remedy) to serve all specific incidents, changes and service requests. Requests outside the approved tool(s) would be discussed and mutually agreed upon with Client.

• LGBTQ: NA
• Ethnicity: NA
• Disability: NA
• Veteran: NA
• First-generation College Student: NA
• Pell Grant Eligibility: NA
• Work Authorization: NA
• Visa Sponsorship: NA