• University: NA
• College: NA
• Major: NA
• Minors: NA
• Start Date: NA

Technical Writer

Spearheaded collaboration with subject matter experts (SMEs) to clarify and deliver technical specifications, business requirements, SOPs, playbooks, best practices, and other documentation to ensure account success. Produced high-quality documentation featuring unified examples and consistent style, achieving world-class standards. Partnered with technology, supply chain, learning and development, engineering, and product management teams to create and capture effective business processes. Evaluated data and conducted interviews with users, technical staff, and other stakeholders to develop comprehensive content. Translated technical information into diverse media, including manuals, web-based documents, quarterly business reviews, and case studies. Investigated and prioritized technical feedback from multiple audiences to incorporate necessary edits into documentation or products. Maintained clarity and structure in all documentation while adhering to the JLL brand and style guidelines. Reviewed and refined engineering training scripts for technician eLearning modules. Utilized graphics applications, such as Lucidchart and Visio, to enhance content.

• LGBTQ: NA
• Ethnicity: NA
• Disability: NA
• Veteran: NA
• First-generation College Student: NA
• Pell Grant Eligibility: NA
• Work Authorization: NA
• Visa Sponsorship: NA