Digital Fraud Analyst
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Job Description
About United Airlines:
United Airlines is reinventing the airline industry, focusing on innovation in both its aircraft and its personnel. It’s a global team of 100,000+ employees with diverse experience and skills. The company emphasizes a shared passion for progress and is committed to leading the way in cybersecurity. United’s Cybersecurity and Digital Risk (CDR) team prioritizes the safety and security of customer and employee information, embedding cybersecurity into the company’s core operations. The company offers a wide range of benefits, including top-tier health and wellness programs, travel opportunities, and employee resource groups.
Job Description: Digital Fraud Analyst
The Digital Fraud Analyst at United Airlines is responsible for managing and detecting security risks, responding to fraud incidents, and working on complex detection and alerting projects. This role requires ensuring seamless internal and enterprise-wide communication for successful execution of the Digital Fraud strategy. Key responsibilities include:
• Prioritizing and resolving vulnerabilities.
• Providing technical guidance and collaborating across teams to develop, implement, and manage accounts impacted by fraud.
• Proactively researching emerging technologies and solutions to enhance efficiency.
• Working within established standard operating procedures and service level agreements.
• Analyzing operational metrics (KRIs/KPIs/OKRs).
• Preparing and analyzing data to respond to fraud vulnerabilities impacting customers.
• Proactively researching and analyzing new trends, technologies, and solutions.
• Assisting in the execution of the overall Digital Fraud strategy.
• Identifying risks and developing solutions across Cybersecurity Digital Risk, Loyalty, and Revenue Integrity for best practices across the organization.
• Working within a team environment with minimal supervision.
This is an individual contributor role within a larger fraud team focused on detecting, preventing, and remediating fraud issues and evolving business practices.
