Operations Intern
Are you applying to the internship?
Job Description
About Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company known for its innovation in the industry. It holds a dominant position in major U.S. gateway markets (New York, Boston, Miami, San Francisco, and Honolulu) and is rapidly expanding its presence in Europe, Latin America, and the Caribbean. Highgate manages a portfolio of global properties with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues. The company offers expertise throughout the hospitality property lifecycle, from planning and development to recapitalization or disposition. Highgate also creates bespoke hotel brands and utilizes proprietary revenue management tools to optimize performance and maximize asset value. Its executive team comprises highly experienced hotel management leaders, making it a trusted partner for top ownership groups and major hotel brands. Highgate has corporate offices in London, New York, Dallas, and Seattle.
Job Description: Operations Intern (Westin Hotel & Spa)
This is a summer 2025 internship at a Westin Hotel & Spa, managed by Highgate. Interns will gain experience across various departments, including Operations, Finance, and Food & Beverage (F&B), within a fast-paced environment. The specific hotel location will be determined after an internship offer is extended.
Responsibilities:
• Effectively communicate (verbally and in writing) with all levels of employees and guests in a service-oriented manner.
• Actively listen to and address employee and guest concerns.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance according to hotel scheduling needs.
• Adhere to Highgate Hotel Standards regarding appearance (uniform and nametag) and conduct.
• Comply with Highgate Hotel safety and operational regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Proactively handle problems, including anticipation, prevention, identification, and resolution.
• Understand and apply complex information from various sources to achieve objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as assigned by management.
• Maintain a friendly and professional demeanor.
Qualifications:
• High level of attention to detail and strong work ethic.
• Excellent communication skills for interacting with management and employees.
• Ability to multitask in a fast-paced environment.
• Confidence in providing feedback to management.
• Strong follow-through.
• Flexible schedule and ability to work all shifts, weekends, and holidays.
Pay Range: $20/hr
