Service Program Manager Intern

Job Description

About Tesla:

Tesla, the company offering this internship, is a prominent player in the automotive industry, known for its electric vehicles and related energy products. This internship is specifically within their North America Service Operations Team.

Job Description: Service Program Manager Intern

This internship, starting around May 2025 and lasting through August 2025 (potentially extending into Fall 2025), is a full-time, on-site position requiring a minimum 12-week commitment. It is targeted towards currently enrolled students; recent graduates should apply for full-time roles. International students on CPT work authorization must verify their eligibility for 40-hour workweeks with their schools.

Responsibilities: The intern will function as a Service Program Manager, contributing to the enhancement of Tesla’s automotive service division. Key duties include:

• Process Optimization: Evaluating and streamlining existing service processes to boost efficiency and lower operational costs.
• Cross-Functional Collaboration: Working closely with various teams (service field teams, engineering, sales, finance, supply chain) to align strategies and objectives.
• Product/Process Development: Developing and launching new products, processes, tools, and resources to improve customer experience and brand loyalty.
• Feedback Incorporation: Implementing feedback mechanisms to gather customer and field team insights for service improvements.
• Market Analysis: Analyzing market trends, customer behavior, and industry best practices to identify opportunities and define KPIs for service programs.
• Pilot Program Management: Structuring, tracking, measuring, and iterating on pilot programs to enhance customer satisfaction and operational efficiency.
• Financial Analysis: Conducting financial analyses to pinpoint cost reduction and revenue enhancement areas, reporting findings to senior management.

Required Skills and Qualifications:

• Ability to manage cross-functional projects within a global, customer-facing organization.
• Impeccable organizational skills and attention to detail, with the ability to handle multiple projects simultaneously.
• Excellent verbal and written communication skills, including presenting to senior management and communicating directly with customers.
• Ability to quickly learn new concepts and proactively seek clarification.
• Comfort working in a fast-paced, demanding environment.
• Strong ability to build and maintain positive relationships with internal and external stakeholders.

Compensation and Benefits: The internship offers a competitive hourly wage ($20.43 – $28.61/hour) plus a comprehensive benefits package, including:

• Multiple medical plan options
• Dental and vision plans
• HSA contribution (for eligible plans)
• Flexible spending accounts (FSA)
• 401(k) and employee stock purchase plans
• Paid life, AD&D, and short-term disability insurance
• Employee assistance program
• Sick time and paid holidays
• Back-up childcare and parenting support
• Voluntary benefits (critical illness, accident insurance, etc.)
• Commuter benefits
• Employee discounts and perks

Note: The exact compensation may vary based on factors such as location, skills, and experience. Additional benefits details are provided upon receiving a job offer.