Network Support Intern
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Job Description
About Cisco Meraki:
Cisco Meraki is a leader in cloud-managed IT, connecting people to their missions by simplifying the digital workplace. Their impact stems from their inclusive community of innovative and purposeful employees. Meraki’s focus on intuitive technology allows customers to concentrate on their core objectives. The company fosters an environment where employees are empowered to push boundaries, take risks, and support customers. Their guiding principles are rooted in four core values: ‘care deeply,’ ‘everybody in,’ ‘simplify everything,’ and ‘be brave.’
Job Description: Network Support Intern (Summer 2025)
This is a paid, 12-week summer internship (Summer 2025) offering a steep learning curve in a dynamic, real-world environment. Interns will gain a deeper understanding of networking, enhance problem-solving skills, and develop proficiency in customer support.
Responsibilities:
• Research and resolve technical issues reported by Meraki customers and partners.
• Assist with lab testing of Meraki products (wireless access points, security appliances, switches, and Systems Manager applications).
• Identify, reproduce, and document software bugs.
• Complete a network-focused project and present findings to peers and leaders (Interns are encouraged to propose their own projects).
• Work full-time alongside the support team, contributing actively to their efforts.
Qualifications:
• Expected graduation in Spring 2026 with a BSc (or equivalent) in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related field from a university/college or accredited course. Masters students are not eligible.
• Strong understanding of networking principles (link, network, transport, and application layers).
• Excellent customer service skills, including problem-solving, explanation, and resolution abilities.
• Resourceful, imaginative, creative, and detail-oriented.
• Excellent communication and interpersonal skills.
• Familiarity with the following technologies is beneficial: Networking, Troubleshooting, CCNA, CCNP, DHCP, TCP, UDP, VLANs, ACL, ARP, STP (spanning tree protocol), OSI Model, Packet Tracer, Wireshark, Routing & Switching, Cisco Networking Academy, CCENT.
The internship includes mentorship, feedback, and guidance throughout the program. Mentors facilitate introductions to team members, provide training on tools and processes, and ensure a smooth onboarding experience.
