Network Support Internship
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Job Description
About the Company:
Meraki simplifies the setup, management, and maintenance of internet infrastructure. Their products enable connectivity across various sectors, from small cafes and universities to large multinational corporations managing thousands of locations. They offer a comprehensive product line including wireless access points, security appliances, switches, and Systems Manager applications.
Job Description: Network Support Internship (Summer 2025)
This is a paid, 12-week internship running between June and August 2025. Interns will work full-time hours and be fully integrated into the Network Support team. The program offers a steep learning curve in a real-world environment, fostering a deeper understanding of networking, strong problem-solving skills, and proficiency in customer support.
Responsibilities:
• Research and resolve issues reported by Meraki customers and partners, covering the entire Meraki product line.
• Assist with lab testing of Meraki products as needed.
• Identify, reproduce, and document bugs found within the system.
• Complete a Network Project and present your findings to peers and leaders. Interns are encouraged to propose their own project ideas.
Qualifications:
• Expected graduation in Spring 2026 with a degree in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related field from a University/College or Accredited Course. Masters students are not eligible.
• Strong understanding of networking principles, including the ability to explain the functions and differences between the link, network, transport, and application layers.
• Empathetic approach to customer service, demonstrating problem-solving, explanation, and resolution skills.
• Resourceful, imaginative, and creative with excellent attention to detail.
• Excellent communication and interpersonal skills.
Program Features:
• Mentorship Program: Each intern will be paired with a mentor who will provide guidance, feedback, introductions to team members, and onboarding support.
• Real-world experience: Interns will contribute directly to the support team, working alongside full-time engineers.
• Paid Internship: Financial compensation is provided for the duration of the program.
