Tech Support Intern

Job Description

About KnowBe4

KnowBe4 is the provider of the world’s largest security awareness training and simulated phishing platform, used by tens of thousands of organizations globally. They help organizations manage the ongoing problem of social engineering by training employees to make smarter security decisions daily.

KnowBe4 is a recognized great place to work, earning multiple accolades, including:

• Fortune’s Best Place to Work for Women, Millennials, and in Technology for four consecutive years.
• Certified as a “Great Place To Work” in 8 countries.
• Glassdoor’s Best Places To Work.

The company values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, KnowBe4 strives to create a fun and engaging environment.

Tech Support Intern Job Description

This is a paid, hybrid internship opportunity located in the greater Tampa Bay area. Interns will work in the Clearwater, FL office 3 days a week (Tuesday, Wednesday, Thursday) from May 27 to August 15, 2025.

Program Details:

• Unique insight: Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions.
• Training and development: Interns receive company training, onboarding, and professional development workshops.
• Team-building: Interns will engage in team-building activities and socials.

The Tech Support Internship offers:

• Hands-on experience: Interns will experience first-hand how the Support team operates from a Core Support Tech perspective. They will perform identical tasks to a Core Support Tech, coordinating with Customer Success Managers (CSMs) to assist customers with product questions or issues.
• Problem-solving: Interns will be the first line in resolving help-desk tickets and will participate in various individual and team projects designed to assess their grasp of Support processes and procedures.

Key Responsibilities:

• Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments.
• Collaborate with the Product team by providing customer feedback for product enhancement.
• Communicate directly with customers to gather details needed to fully define issues or requests.
• Work with the CSM team to swiftly resolve customer issues.
• Investigate and document technical issues.
• Manage ticketing queues, ensuring timely resolution of reports and requests.
• Apply troubleshooting skills to assist customers with product-related issues.
• Conduct technical walkthroughs and webinars of KnowBe4’s products.
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues.

Learning Objectives:

• Understand the need for end-users to be aware of potential threats to security via social engineering.
• Deepen knowledge related to various security concepts.
• Establish a sense of accountability and responsibility working in a team environment.
• Broaden awareness of various methods and avenues of attack by cybercriminals and how they can be prevented.

Internship Opportunities/Experiences:

• Gain experience in replicating real-world technical issues in a virtual environment.
• Develop an understanding of defense in depth and other security concepts with hands-on experience.

Training:

• One month of technical support training at the beginning of the internship. The training will focus on the overall use of KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.

Minimum Qualifications:

• Excellent verbal and written communications.
• Highly organized and result-oriented.
• Excellent time management and organization skills.
• Can demonstrate integrity, accountability, respect, and commitment.
• Strong collaborative and teamwork skills.
• Must be able to work with minimal supervision.
• Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar collegiate program.

Benefits:

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Relaxed dress code.

Note:

• An applicant assessment and background check may be part of the hiring procedure.
• Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected under applicable federal, state, or local law.
• If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
• No recruitment agencies, please.