Consumer Customer Experience Intern

Job Description

About Verizon

Verizon is a global leader in technology and communications services, dedicated to transforming the way people connect around the world. They believe in the power of human connection and strive to create a positive impact on communities. Verizon is committed to fostering a culture of learning, innovation, and inclusion, offering opportunities for growth and development to all employees.

Job Description

This 10-week internship with Verizon’s Consumer Customer Experience Organization is a unique opportunity to gain hands-on experience in a dynamic and impactful field. Interns will contribute to real-life projects, collaborate with marketing and product leaders, and learn from industry experts.

Key Responsibilities:

• Contribute to meaningful work: Interns will participate in projects that directly impact the customer experience and drive business growth.
• Collaborate with experts: Work alongside marketing and product leaders, gaining valuable insights and mentorship.
• Develop customer experience strategies: Apply your skills to craft innovative strategies that enhance customer interactions.
• Drive projects: Take ownership of key projects, delivering tangible results that contribute to the team’s goals.
• Conduct analytics: Leverage data to analyze customer behavior, identify trends, and inform decision-making.
• Digital Experience: Support the development of digital engagement experiences, staying informed about industry trends and competitive landscape.
• Design Collaboration: Work with design teams to learn and contribute to the design process, optimizing user journeys across Verizon’s e-commerce platforms.
• Artificial Intelligence: Explore the strategic application of AI to personalize customer experiences.

Required Skills and Qualifications:

• Current enrollment in a Bachelor’s degree program majoring in Experience Design, Graphic or Visual Design, Digital Technology, Digital Media and Marketing, Product Development, Economics, or a related field, with an expected completion date between December 2025 and June 2027.
• Project experience and/or coursework in user experience design, interaction design, digital sales & marketing, data and predictive modeling, data analytics, product management or product development, or a related field.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.
• Willingness to work in Basking Ridge or Alpharetta, GA. Relocation assistance may be available.

Preferred Skills and Experience:

• Excellent analytical and strategic thinking skills.
• Experience with JAVA, Python, JIRA, Selenium, Figma/Figjam, Adobe XD or similar prototyping tools.
• Proficiency in competitive analysis, customer requirements analytics/management, and product management.
• Knowledge of consumer, enterprise or telecom products and market.
• Strong leadership, presentation, and technical skills.

Work Environment:

This hybrid internship program combines work from home with assigned office days, with a minimum of eight office days per month. The internship location is either Basking Ridge, NJ, New York, NY or Alpharetta, GA.