• University: University of Northampton
• College: NA
• Major: NA
• Minors: NA
• Start Date: NA

Business Analyst

Coordinated cross-functional teams, boosting project output by 35%. Streamlined CRM processes, cutting response time from 16 to 5 days and enhancing accuracy. Facilitated workshops and interview sessions for gathering and eliciting project requirements.

Business Process Analyst

Implemented process improvements to enhance patient portal features, increasing engagement by 35%, improving patient satisfaction, and reducing administrative workload by 25%. Developed dashboards and analytics tools for real-time monitoring of key health metrics.

Business Analyst

Elicited requirements for As-Is and To-Be processes to streamline underwriting processes. Automated underwriting processes, cutting approval time by 70% and increasing capacity by 50%. Increased policy sales by 75% and won gold award staff.

Business Analyst

Implemented bank branch transformation initiatives. Achieved a 70% reduction in customer wait times and improved customer retention rates by 65%.

Customer Success Business Analyst

Achieved a 70% improvement in overall guest satisfaction scores. Cut check-in/check-out times by 60% and enhanced the efficiency of complaint handling.

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• LGBTQ: NA
• Ethnicity: NA
• Disability: NA
• Veteran: NA
• First-generation College Student: NA
• Pell Grant Eligibility: NA
• Work Authorization: NA
• Visa Sponsorship: NA