Summer Associate Internship (Mortgage Records Management Specialist)
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Job Description
About Navy Federal Credit Union
Navy Federal Credit Union is a large financial institution with over 4 million members. Founded in 1933, they have grown significantly since their inception, and their vision statement remains unchanged. They are headquartered in Vienna, Virginia, and employ over 10,000 people.
Navy Federal Credit Union has a strong track record of offering H1B sponsorships.
# Recent News
• 2024-05-24: Navy Federal Credit Union Announces 7-year Strategic Partnership with Backbase (Yahoo Finance)
• 2024-05-24: Navy Federal Credit Union Again Named as a Fortune 100 Best Companies to Work For® in 2024 (Business Wire)
• 2024-05-24: Navy Federal Credit Union Personal Loans Review (May 2024) (MarketWatch)
Job Description: Summer Associate Internship (Mortgage Records Management Specialist)
This is a full-time, hybrid internship position located in Vienna, VA, with an hourly pay rate of $26 – $38.
Responsibilities:
• Assist Supervisor with data collection and analysis projects.
• Manage, prepare, and file incoming notes and deeds of trust.
• Image/scan critical documents.
• Determine whether notes conform to guidelines and requirements and resolve issues (narrow scope).
• Review scanned mortgage documentation and index the image into the appropriate document type.
• Review system of records and update mortgage loan servicing system confirming receipt of original documents.
• Accurately index terminal digit mortgage documents in sequential order for efficient lookup and review.
• Obtain and prepare documentation to complete daily status reports for management (narrow scope).
• Return original notes stamped paid in full, recorded security instruments, and recorded satisfaction documents to members, ensuring compliance with state regulations.
• Ensure original, copy, or electronic documents are sent to members at the time of payoff during the lien release process.
• Resolve escalated member issues and problems (basic research/review).
• Reconcile lien release transmittal reports (narrow scope).
• Examine and research paid in full loans requiring release that are on hold or missing images.
• Close opened mortgage servicing tasks as necessary (narrow scope).
• Research, analyze, and resolve issues related to documentation.
• Monitor and respond to various queues/queries via email and/or phone.
• Format reports for document release requests for efficient retrieval.
• Perform other duties as assigned.
• Ensure confidentiality and safeguarding of records and information.
Qualifications:
• Required:
• Currently pursuing a degree from an accredited college or university.
• Anticipated graduation date of December 2025 or later.
• Resourceful and a critical thinker.
• Ability to identify process improvements and support implementation.
• Intermediate to advanced Excel skills.
• Basic written and verbal communication skills.
• Ability to work independently and in a team environment.
• Ability to work effectively and efficiently with automated systems.
• Basic research, analytical, and problem-solving skills.
• Basic organizational, planning, and time management skills.
• Basic skill collaborating with various external and internal technical and/or functional contacts.
• Basic skill maintaining accuracy with attention to detail and meeting deadlines.
• Basic skill interacting with staff, management, vendors, and members diplomatically and tactfully.
Skills:
• Excel
• Process Improvement
• Automated Systems
• Diplomatic Interaction
• Collaboration Skills
