Associate Product Manager Spring Intern
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Job Description
About Pegasystems
Pegasystems is a company that provides business process and customer relationship management solutions for organizations. Founded in 1983, Pegasystems is headquartered in Cambridge, Massachusetts, USA and has between 5,001 and 10,000 employees. They are a public company listed on NASDAQ as “PEGA” and are known for their innovative use of Artificial Intelligence (AI) in their solutions.
Associate Product Manager Spring Internship – Job Description
This internship offers the opportunity to contribute to the development of Customer Decision Hub, a key product within Pegasystems. As an intern, you will be involved in various aspects of the product management process, including:
Responsibilities:
• Understanding Customer Decision Hub: Develop a strong understanding of the product’s capabilities and how it addresses client needs.
• Customer Feedback Analysis: Gather and analyze customer feedback from different sources, including support tickets, user reviews, and client interviews. Identify common pain points, feature requests, and summarize key findings into actionable insights.
• Documentation & Tutorials: Create new documentation and tutorials to enhance user understanding and improve the product’s usability.
• Cross-Functional Collaboration: Work closely with various teams to gather technical information and ensure documentation accuracy.
• Feature Testing: Support the testing of new and enhanced features to ensure all requirements are met.
Qualifications:
Required:
• Education: Upperclassman student pursuing a bachelor’s degree in Business, Computer Science, or a related field.
• Technical Skills: Understanding of basic programming principles and an interest in Artificial Intelligence, including machine learning, generative AI, and data science.
• Soft Skills: Detail-oriented, excellent written and verbal communication skills, passion for improving user experiences, strong analytical skills with the ability to interpret data and derive actionable insights, basic understanding of Agile/Scrum development methodology, drive for continuous learning and development, and the ability to solve problems and identify creative solutions.
Preferred:
• Experience: Familiarity with customer feedback analysis and documentation practices.
Benefits:
• Professional Development: Participation in professional development seminars, meet & greets with Pega’s CEO and Founder, and Executive Leadership Team through the “Coffee Break Series.”
• Events: Opportunities to participate in Pega and intern-specific events, including social events, volunteer opportunities, group projects, team outings, etc.
• Support: Structured manager and mentor program.
• Compensation: Competitive salary and perks.
• Work Environment: Casual and fun environment.
