Network Support Engineer
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Job Description
About Cisco Meraki
Cisco Meraki is the leader in cloud-managed IT, connecting passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.
About the Job
Our Support team is the backbone of Meraki, providing quality support to over 1 million active networks worldwide to ensure our clients’ network infrastructures run seamlessly and effectively. Our team is looking for smart, passionate recent graduates to join our amazing Support organization.
As a Network Support Engineer, you can immediately apply your coursework, work with a variety of industries, and gain exposure to a diverse group of teams within. Meraki provides many opportunities for career growth in a fun, challenging, and fast-paced environment.
Responsibilities
• Diagnose and troubleshoot wireless, security, switching, phone, and other various network-related issues reported by Cisco Meraki customers and partners
• Own each networking issue through the process from initial creation to resolution
• Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
• Read and analyze packet capture using Wireshark
• Work with Engineering and Management to diagnose and resolve critical escalated issues
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles
• Stay up to date on Meraki features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends
Qualifications
• Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks
• Previous internship and/or work experience or volunteer work in a network lab environment helpful
• Outstanding English language written and verbal communication skills and comprehension
• An eagerness to learn from others and be a team player
• Passionate about networking, IT, and helping people
• Working towards or have a B.S. in Computer Networking, Information Technology, or a related discipline
