Scaled Abuse Lead, Trust and Safety
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Job Description
About the Company
YouTube, a subsidiary of Google, is a popular online video-sharing platform that allows users to upload, view, and share videos. It was founded in 2005 by three former PayPal employees and was acquired by Google in 2006. YouTube has become one of the most popular websites in the world, with over 2 billion active users. The company’s mission is to “give everyone a voice and show them the world.”
About the Job
The Scaled Abuse Lead, Trust and Safety is responsible for leading and representing Scaled Abuse operations and YouTube Trust and Safety within the YouTube APAC ecosystem. This role will collaborate closely with vendor stakeholders and partners in engineering, product, policy, partnerships, and legal to drive complex solutions to address abusive content and behavior.
The ideal candidate will have a Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics, or a related field, or equivalent practical experience. They will also have 7 years of experience managing partnerships with Engineering, Product, and Operations teams, as well as experience with data analytics.
The Scaled Abuse Lead, Trust and Safety will be responsible for the following:
• Leading and representing Scaled Abuse operations and YouTube Trust and Safety within the YouTube APAC ecosystem
• Collaborating closely with vendor stakeholders and partners in engineering, product, policy, partnerships, and legal to drive complex solutions to address abusive content and behavior
• Managing a team and formulating a practical and high impact long-term strategy and operations outlook of abuse/spam fighting for the enforcement of YouTube policies
• Identifying large operational scaled abuse and spam trends and developing and deploying operational countermeasures on a tight schedule
• Leading and mentoring the team to perform deep operational investigations, conducting content reviews in line with policy, managing policy enforcement escalations and developing new enforcement guidelines for policies
• Leading and mentoring the team to participate in the creation and deployment of vendor solutions to address enforcement gaps and gray policy areas
This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.
