Enterprise Account Manager

Job Description

Enterprise Account Manager – German Speaking | OpenTable

The Tone:
This is a full-time hybrid role at OpenTable, located in London, United Kingdom, with regular travel across your territory, primarily Germany. OpenTable is an industry leader in hospitality technology, empowering over 70,000 restaurant partners globally to manage operations and connect with millions of diners. This role is crucial for managing the company’s most strategic restaurant group partners, advising senior hospitality stakeholders on operational performance and commercial strategy, and ensuring long-term retention and growth.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – London, United Kingdom

• Team: Reports to the Manager, Enterprise EMEA
• Mission: To manage OpenTable’s most strategic restaurant group partners, driving their success through consultative advice, technology adoption, retention, and commercial growth.
• Tech Stack: Salesforce or equivalent CRM (preferred)

What You’ll Actually Do
• Relationships: Own and develop relationships with senior stakeholders across a portfolio of enterprise and strategic restaurant group partners.
• Advising: Act as the primary strategic advisor to customers post-sale, driving retention, utilisation, and commercial growth.
• Reviews: Deliver consultative business reviews grounded in data, operational insight, and industry expertise.
• Strategy: Influence customer strategy by advising on guest trends, operational best practices, and revenue optimisation opportunities.
• Growth: Identify commercial risks and growth opportunities proactively across your portfolio.

The Must-Haves
• Background: Extensive Enterprise or Strategic Account Management experience managing complex, high-value B2B accounts. Essential direct experience within the restaurant, hospitality, or hospitality technology industry.
• Experience: Proven success managing executive-level stakeholder relationships within multi-site, enterprise, or strategic customer organisations. Deep understanding of restaurant operations and the challenges facing hospitality groups.
• Skills: Fluent in both German and English. Strong consultative and commercial skillset, with the ability to challenge customer thinking and influence strategic decisions. Highly analytical, confident using data to shape recommendations and demonstrate ROI.
• Bonus: Experience with Salesforce or equivalent CRM preferred.