Channel Account Manager

Job Description

Channel Manager – Benelux | Talkdesk

The Tone:
This is a full-time role at Talkdesk, located in the Benelux region, with significant travel. Talkdesk pioneers a new era of Customer Experience Automation (CXA), redefining how leading brands interact with their customers through AI. This role is crucial for building and expanding strategic relationships within the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants/resellers, to drive pipeline growth and market expansion in the Benelux market.

The TL;DR
• Role: Full Time
• Location: Benelux region (with 70% travel)
• Mission: This person expands Talkdesk’s market footprint and drives pipeline through strategic channel partnerships in the Benelux region.
• Tech Stack: Salesforce.com, web-based demo software and tools

What You’ll Actually Do
• Nurture Partner Relationships: Build and cultivate lasting, meaningful relationships within the Talkdesk channel partner community.
• Expand Partner Footprint: Drive growth with current partners (70% focus) and expand our footprint through new partner recruitment (30% focus).
• Exceed Pipeline Quotas: Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals.
• Foster Cross-Functional Collaboration: Partner with Sales, Marketing, and Customer teams to generate channel pipeline and partner/customer satisfaction.
• Empower Partner Engagement: Conduct web-based demos and develop materials necessary to accelerate partner and customer acquisition.

The Must-Haves
• Background: Bachelor’s degree required with mid-career level experience focused on channel sales within the SaaS or telecom industry.
• Experience: 3-5 years of experience in channel sales; 3+ years experience working in the SaaS or telecom industry.
• Skills: Fluency in Dutch, Channel Sales Strategy and Execution, CRM Management (Salesforce.com), Web-based Demo Delivery, Partner Relationship Development.
• Bonus: MBA is appreciated, and a comfort with startup environments.