Director, Product Management — Customer Growth & Value Realization

Job Description

Director, Product Management-Customer Growth & Value Realization | Zscaler

The Tone:
This is a hybrid role at Zscaler, located in Santa Clara, CA, reporting to the Senior Director, Product Management. Zscaler accelerates digital transformation, protecting thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company is pioneering security transformation in the AI era, building an AI-native enterprise where human potential is amplified by machine intelligence. This role is crucial for leading high-impact initiatives that improve customer adoption, value realization, and business performance across our product portfolio.

The TL;DR
• Role: Full Time
• Type: Hybrid
• Location: Hybrid – Santa Clara, CA
• Pay: $199500–$285000 yearly
• Team: Reporting to the Senior Director, Product Management
• Mission: Connect customer needs, product usage, data insights, and commercial outcomes into a clear execution agenda to drive customer growth and value realization.
• Tech Stack: Salesforce, Gainsight, Tableau, Snowflake, Amplitude, Pendo

What You’ll Actually Do
• Drive customer adoption, value realization, and long-term engagement across key customer segments and use cases by translating telemetry and health signals into focused product action.
• Lead highly strategic, cross-functional product initiatives from initial opportunity identification through to execution, roadmap recommendation, and post-launch KPI tracking.
• Partner closely with Customer Success, Sales, Support, Operations, and Finance to scale customer experience enhancements, support expansion readiness, and optimize overall business performance.
• Collaborate with GTM and Channel/Partner teams to ensure product insights and adoption patterns are fully operationalized across direct, partner-led, and channel-assisted routes to market.
• Establish robust product management discipline, including structured prioritization frameworks, operating cadences, business case modeling, and senior-level alignment to drive high-accountability outcomes.

The Must-Haves
• Background: Director level. Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain. Deep business acumen in enterprise SaaS business models, customer lifecycle dynamics, and key commercial drivers.
• Experience: 10+ years leading product management, product strategy, product operations, or business operations initiatives within the enterprise SaaS or cloud technology sectors. Proven track record of defining product strategy, framing complex decisions, building robust business cases, and translating insights into clear roadmap recommendations.
• Skills: Exceptional analytical capabilities with hands-on experience leveraging data and product telemetry to diagnose complex problems and drive executive-level alignment. Outstanding communication and leadership skills, with a demonstrated ability to navigate ambiguity, influence without authority, and create operational structure across diverse teams. Structured leadership in translating ambiguous customer and market signals into concrete problem statements, comprehensive product requirements, and rigorous execution plans.
• Bonus: Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency. Experience in cybersecurity, cloud security, networking, Zero Trust, or other complex, high-scale B2B enterprise technology environments. Strong background in product-led growth (PLG), customer health analytics, lifecycle optimization, and supporting multi-channel GTM engagement models. Familiarity with enterprise analytics, customer success, and product engagement platforms such as Salesforce, Gainsight, Tableau, Snowflake, Amplitude, or Pendo.