Credit Balance Accounts Receivable Analyst Intern

Job Description

Credit Balance Accounts Receivable Analyst Intern | Encompass Health

The Tone:
This is an in-person internship at Encompass Health, located in Land O’ Lakes, FL. Encompass Health is a rapidly growing national inpatient rehabilitation leader, recognized for its commitment to patient care and a team of 36,000 individuals. This role offers hands-on experience in healthcare revenue cycle operations, contributing to the accurate resolution of credit balance accounts and supporting the company’s financial health and operational efficiency.

The TL;DR
• Role: Internship
• Type: Flexible (24-40 hours/week)
• Location: In-person, Land O’ Lakes, FL

• Team: Reports to experienced team members within Revenue Cycle operations.
• Mission: Supports the accurate review and resolution of credit balance accounts to ensure proper financial reconciliation and identify process improvements.
• Tech Stack: Microsoft Office Suite (Outlook, Excel, Word)

What You’ll Actually Do
• Research: Assist with researching and resolving credit balance accounts by reviewing account activity, payer information, and supporting documentation.
• Process: Support the review and processing of refund requests and validating required approvals and documentation.
• Analyze: Analyze denied adjustments and account discrepancies to identify trends, root causes, and potential opportunities for resolution.
• Collaborate: Collaborate with team members to identify payer-related issues and escalate findings to leadership for further review and action.
• Improve: Participate in process improvement initiatives by providing feedback, documenting observations, and recommending workflow enhancements to improve operational efficiency.

The Must-Haves
• Background: Entry-Level, pursuing a bachelor’s degree as a Junior or Senior in Accounting, Finance, Economics, or Business.
• Experience: Experience using Microsoft Office Suite (Outlook, Excel, Word).
• Skills: Strong written and verbal communication skills; detail-oriented with strong time management and organizational abilities; ability to work independently and collaboratively within cross-functional teams.