Management Services Officer – Facility Management and Field Support

Job Description

Management Services Officer (Facility Management & Field Support Coordinator) | World Food Programme

The Tone:
This is an International Regular Consultant Level 2 (CST-II) role at the World Food Programme, located in Juba, South Sudan. WFP is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and fostering peace through food assistance for those recovering from conflict, disasters, and climate shocks. This position is crucial for ensuring the effective delivery of administration services, including facilities and accommodation management, across WFP’s operations in South Sudan. The role maintains business continuity and enables uninterrupted humanitarian assistance for vulnerable populations in a complex and fragile security environment.

The TL;DR
• Role: Full Time
• Type: International Regular Consultant Level 2 (CST-II)
• Location: In-person Juba, South Sudan
• Team: Management Services (Administration Unit); Reports to Head of Management Services (Administration) and Deputy Country Director for Support Services.
• Mission: Ensure the effective delivery of administration services, facilities, and accommodation management across Juba and field locations to support WFP’s humanitarian operations in South Sudan.
• Tech Stack: Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

What You’ll Actually Do
• Facilities Planning: Plan and budget for office and guesthouse establishments and upgrades in Field offices, aligning with the Country Strategic Plan and WFP minimum standards.
• Project Coordination: Coordinate the development of Bills of Quantities (BOQs) for planned facility expansions, monitor project progress, and implement improvements across infrastructures and systems.
• Operational Oversight: Conduct regular oversight missions to field offices and operational facilities, assessing service quality, infrastructure condition, compliance, and emerging needs to implement corrective action plans.
• Strategic Collaboration: Lead operational coordination with Security, Engineering, Logistics, Fleet, Procurement, ICT, Finance, and Programme teams to ensure field facilities remain safe, functional, and connected.
• Team Leadership: Provide technical guidance, administrative advice, and training to junior Management Services staff in the Country Office and Field Offices, acting as a point of referral and supervising assigned staff.

The Must-Haves
• Background: An Advanced University degree (master’s or above) in Business management, Public Administration, Engineering, Project Management, or another relevant field relating to office management, administration, or infrastructure support.
• Experience: A minimum of 10 years of progressively responsible professional experience in administration, facilities management, and operations support within the UN system, an international organization, or a humanitarian organization. This includes operational experience in large-scale, complex, emergency, or conflict-affected environments comparable to South Sudan, and experience supervising large multidisciplinary and geographically dispersed teams.
• Skills: Strong knowledge of administrative services, facility management, infrastructure planning, accommodation management, lease administration, and office operations; knowledge of budgeting and cost control; proficiency in Occupational Safety and Health (OSH) requirements; strong communication, coordination, analytical, and problem-solving skills.
• Bonus: Experience negotiating service arrangements with UN agencies, NGOs, government counterparts, and service providers; experience managing capital projects and engineering-related interventions; experience supporting environmental sustainability initiatives in facility management.