Director of Professional Services & Consulting – Public Sector

Job Description

Director, Professional Services & Consulting | Confidential Employer

The Tone:
This is a full-time role at Zscaler, located remotely in the USA. Zscaler accelerates digital transformation, protecting thousands of customers from cyberattacks and data loss with its Zero Trust Exchange platform, which is the world’s largest in-line cloud security platform. The company is committed to building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. This position is crucial for leading and scaling Zscaler’s mission-critical professional services delivery practice for US Federal, State, Local, and Education (SLED) customers, ensuring service delivery excellence, accelerated time-to-value, and seamless alignment with federal Zero Trust modernization mandates.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – USA
• Pay: $199500–$285000 yearly
• Team: Customer Success & Professional Services leadership within Zscaler US Government Solutions, LLC
• Mission: Lead and scale mission-critical professional services delivery practice across US Federal, State, Local, and Education (SLED) customers, ensuring service delivery excellence, accelerated time-to-value, and compliance with federal Zero Trust mandates.
• Tech Stack: SASE, SSE, Zero Trust Network Access (ZTNA), secure web gateway (SWG), cloud workload protection architectures

What You’ll Actually Do
• Lead: Mentor and expand a specialized team of delivery consultants, project managers, and resident engineers supporting mission-critical public sector deployments.
• Oversee: Direct complex Zero Trust platform rollouts across federal civilian, defense, intelligence, and SLED agencies, ensuring deployments are executed on time, within scope, and aligned to rigorous mission requirements.
• Manage: Handle regional capacity planning, resource utilization, billable margin, and backlog retirement while partnering with FP&A and Operations to forecast revenue and headcount needs accurately.
• Escalate: Serve as the senior escalation point for public sector customer leadership and strategic Federal System Integrators (FSIs), resolving delivery roadblocks and fostering trusted executive relationships.
• Align: Coordinate delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards while collaborating with systems integrators to scale ecosystem delivery capacity and quality.

The Must-Haves
• Background: Career level: Director. Deep domain knowledge in leading and scaling Professional Services, Technical Consulting, or Customer Delivery organizations specifically within enterprise software, cloud networking, or cybersecurity sectors, coupled with an in-depth understanding of the US Public Sector landscape, its federal procurement nuances, prime/subcontractor ecosystems, and compliance standards such as FedRAMP, NIST SP 800-53/207, and DoD SRG.
• Experience: 10+ years of progressive experience in Professional Services leadership; 5+ years of direct people-management experience leading people managers; proven track record managing professional services delivery P&Ls, utilization, margins, and capacity models in excess of $15M+ annual services run-rate.
• Skills: US Citizenship required with an active US Government Top Secret security clearance (or active within the past 24 months); demonstrated ability to leverage modern AI tools and technologies to drive workflow efficiency, delivery execution, and operational productivity.
• Bonus: Experience implementing AI-driven delivery frameworks, predictive analytics, or automation methodologies to optimize professional services operations; deep technical familiarity with SASE, SSE, ZTNA, SWG, and cloud workload protection architectures; industry certifications such such as CISSP, CISM, PMP; demonstrated experience developing and monetizing new service offerings, packaged migration accelerators, and partner-led delivery programs.