Stagiaire en Optimisation des Processus et Qualité

Job Description

Internship – Method Engineer | Veolia North America

The Tone:
This is a pivotal full-time internship at Veolia North America, strategically located in Villeneuve-le-Roi, Île-de-France, France. Veolia, through its Veolia Recycling & Recovery entity, is dedicated to delivering vital business services and championing sustainable resource management. This role is instrumental in driving significant organizational efficiency within the Île-de-France Business Services division, specifically focusing on optimizing and formalizing critical operational processes. The intern will assume a central position in redefining existing workflows, implementing continuous improvements, and deploying a robust framework for both internal and external quality excellence, ultimately enhancing overall performance and fostering seamless coordination across various departments.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: In-person Villeneuve-le-Roi, Île-de-France, France
• Team: Part of the Veolia Recycling & Recovery – Business Services Île-de-France (DSE IDF) entity, reporting to management.
• Mission: Formalize, redefine, and optimize key processes to streamline coordination across various departments, contributing to organizational efficiency and overall performance.

What You’ll Actually Do
• Process Mapping: Centralize all existing documentation by systematically organizing storage spaces and inventorying current procedures; formalize undocumented processes and develop a comprehensive global Process Map that clearly outlines roles and responsibilities within the organization.
• Process Design: Conduct in-depth interviews with support functions and operational directors to identify expectations and organizational gaps; research and integrate national and regional best practices; then prioritize and design necessary new processes with the support of the IDF CODIR.
• Lean Transformation: Proactively challenge existing operational workflows to standardize practices and eliminate redundant data entry; identify value-added tasks and opportunities for mutualization or centralization; and actively participate in implementing Lean diagnostics and transformative changes across departments.
• Quality Control & Reporting: Define and implement essential indicators and reporting mechanisms for activity steering and quality control; propose a regular facilitation ritual to ensure fluid inter-departmental communication; and develop a structured quality audit mechanism to proactively secure company activities.

The Must-Haves
• Background: Entry-Level. Student pursuing a Master’s Degree (Master 2 level) or equivalent qualification from an Engineering School or Business School, with a specialized focus in Quality Management, Organizational Design, Continuous Improvement methodologies (including Lean principles), or Project Management.
• Experience: Demonstrated proficiency in process modeling methods and the practical application of the Lean approach. Proven ease and effectiveness in facilitating interviews with a diverse range of stakeholders, from support functions to operational directors.
• Skills: Possess strong analytical capabilities for detailed data interpretation and problem-solving, excellent synthesis skills to condense complex information into actionable insights, and active listening skills for effective stakeholder engagement. Demonstrate autonomy in managing tasks, a rigorous approach to work, constructive critical thinking to challenge the status quo, a proactive attitude with a strong force of proposal for improvements, and effective interpersonal skills for fostering collaborative environments.