Manager, Customer Engineering

Job Description

Senior Manager, Customer Engineering – Central Eastern Europe | Cloudflare

The Tone:
This is a full-time role at Cloudflare, located in London, United Kingdom or Amsterdam, Netherlands. Cloudflare operates one of the world’s largest networks, protecting and accelerating millions of internet properties without requiring software changes. The company seeks proactive builders who identify and solve “normalized” problems, leveraging AI-native curiosity and iteration. This role is pivotal in leading a team of Customer Engineers to drive technical customer success and adoption across Central Eastern Europe, utilizing AI to enhance productivity and impact.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – London, United Kingdom or Amsterdam, Netherlands
• Pay: EUR 133,000–209,000 yearly
• Team: GTM organization, reporting to a Customer Engineering Senior Leader.
• Mission: Lead a high-performing team of quota-carrying Customer Engineers to own the full customer technical journey from discovery to long-term adoption and expansion, utilizing AI-augmented workflows.
• Tech Stack: DNS, HTTP(S), TCP/IP, SSL/TLS, WAF, Bot Management, Zero Trust, SASE, caching, latency, content delivery, traffic steering, cloud platforms, edge services, APIs, automation, developer tooling, Cloudflare’s product portfolio (CDN, security edge, Zero Trust, developer platform, AI workloads).

What You’ll Actually Do
• Team Leadership: Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels, fostering a strong feedback culture for accelerated growth.
• Revenue Accountability: Manage the team’s opportunity pipeline, accurately forecast new business and expansion outcomes weekly, and ensure achievement of acquisition, expansion, adoption, and consumption targets.
• Technical & Commercial Strategy: Accompany Customer Engineers on critical customer calls and reviews, providing real-time coaching on architecture, commercial positioning, and executive communication.
• Operational Excellence: Ensure the team operates efficiently within established GTM processes and champion the adoption of AI agents, LLMs, and automation tools to improve productivity and scale technical advisory impact.
• Cross-Functional Advocacy: Serve as the voice of the team and territory in leadership meetings, partnering with Product, Engineering, Support, Marketing, and Enablement to surface field feedback and advocate for customer and team needs.

The Must-Haves
• Background: Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field. Proven experience leading quota-carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
• Experience: 5+ Years of experience leading technical teams with a track record of hiring, developing, and retaining technical talent. Prior quota-carrying Solutions Engineering, Customer Engineering, or Sales Engineering experience is strongly preferred.
• Skills: Ability to design complex enterprise network and security architectures, translate technical concepts into business outcomes for various audiences, own and forecast revenue numbers, coach technical sellers, communicate effectively, and demonstrate familiarity with AI-augmented workflows. Technical fluency in Internet fundamentals, Security, Performance, and Platform/Cloud is required.
• Bonus: Experience with Cloudflare’s product portfolio, managing distributed teams, improving GTM operational cadence, understanding compliance frameworks (PCI DSS, HIPAA, SOC 2, GDPR, FedRAMP), or a background from hyperscalers/digital natives.