AI-native People Enablement Manager – AI Enablement

Job Description

AI-native People Enablement Manager | Confidential Employer

The Tone:
This is a Hybrid role at Zscaler. Zscaler accelerates digital transformation, enabling customers to be agile, efficient, resilient, and secure through its Zero Trust Exchange platform. This platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications globally. As Zscaler transitions to an AI-native organization, this role is crucial for ensuring the workforce successfully adopts new ways of working and realizes the full opportunities presented by machine intelligence.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: Hybrid – Costa Rica – Escazu

• Team: Reporting to the Director, People Success Enablement in the People & Culture department
• Mission: Manage end-to-end enablement programs to ensure employees confidently adopt AI tools, amplify productivity, and uphold responsible human-AI collaboration.
• Tech Stack: Generative AI tools, enterprise LLMs

What You’ll Actually Do
• Design learning solutions: Design AI-native learning solutions and maintain resource hubs, leveraging generative AI tools to build practical, modular learning assets.
• Execute programs: Own the end-to-end operational execution, scheduling, cross-functional communications, and delivery for enterprise-wide AI enablement programs.
• Facilitate workshops: Facilitate enablement workshops, live product walkthroughs, and hands-on learning labs that empower employees to adopt AI workflows confidently.
• Cultivate networks: Cultivate an active internal network of AI champions and early adopters to crowdsource high-impact employee use cases and drive peer-to-peer knowledge sharing.
• Partner for governance: Partner with AI Governance to uphold enterprise security, privacy, and ethics while tracking adoption metrics and continuously optimizing enablement initiatives.

The Must-Haves
• Background: Manager-level professional with core domain knowledge in talent enablement, instructional design, or program management.
• Experience: 5+ years of experience in talent enablement, instructional design, or program management within enterprise environments. Proven experience designing modern, bite-sized learning assets embedded into workflows. Demonstrated track record of facilitating engaging, interactive workshops for cross-functional audiences.
• Skills: Demonstrated hands-on proficiency utilizing modern generative AI tools and enterprise LLMs to streamline workflows and solve operational challenges; strong project management and organizational capabilities; continuous learning driven by curiosity for technological advancements; engaging facilitation style.
• Bonus: Proven experience designing advanced AI literacy curriculums, modern enablement modules, or custom internal AI assistants and agents. Prior background driving enablement, adoption, or change initiatives within high-growth SaaS, enterprise software, or cybersecurity organizations. Demonstrated experience measuring enablement efficacy through sentiment analysis, behavioral scorecards, adoption metrics, and business impact indicators.