Senior Project Manager, Professional Services

Job Description

Senior Professional Services Project Manager | Confidential Employer

The Tone:
This is a Remote role at Confidential Employer, with a preference for the Central Time Zone in the US. Confidential Employer builds an AI-native enterprise around its Zscaler Zero Trust Exchange platform, the world’s largest in-line cloud security platform. This role is crucial for leading high-impact, enterprise-level customer deployments, ensuring customers can be more agile, efficient, resilient, and secure. The Senior Project Manager acts as a primary trusted advisor, orchestrating resources to deliver seamless, secure business outcomes.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – USA (Central Time Zone preferred)
• Pay: $143500–$205000 yearly
• Team: Reports to the Manager, Professional Services
• Mission: Leads high-impact, enterprise-level customer deployments of the Zscaler Zero Trust Exchange platform to deliver seamless, secure business outcomes.
• Tech Stack: Salesforce, Jira, Confluence, Smartsheet

What You’ll Actually Do
• Accountability: Take full accountability for the end-to-end delivery lifecycle of concurrent, complex customer deployments, covering planning, execution, governance, risk management, and formal project sign-off.
• Leadership: Lead multiple concurrent customer engagements spanning Zero Trust deployments, legacy security tool migrations, architecture assessments, and ongoing optimization programs.
• Reporting: Define, track, and report on deployment success criteria, metrics, milestones, and timelines to ensure projects stay on schedule, within scope, and aligned to business outcomes.
• Documentation: Develop and maintain rigorous project documentation, including project charters, schedules, RAID logs, resource allocations, and regular status reports.
• Collaboration: Partner closely with internal specialists and customer stakeholders to proactively identify roadblocks, manage escalations, drive operational enablement, and champion AI-driven project management tools.

The Must-Haves
• Background: Senior-level professional with active or in-progress Project Management Professional (PMP), PRINCE2, or equivalent recognized project management certification, possessing a practical understanding of foundational networking and security concepts including firewalls, proxies, secure web gateways (SWG), and VPN architectures.
• Experience: 5+ years of formal project or program management experience delivering customer-facing technical solutions within a professional services, consulting, or enterprise SaaS deployment environment.
• Skills: Exceptional written, verbal, and presentation skills, with proven ability to command executive briefings and facilitate technical workshops; ability to support customer engagements across standard US business hours (Central Time Zone preferred) with willingness to travel for on-site kickoffs and design workshops as needed.
• Bonus: Direct experience managing large-scale deployments of Zero Trust architecture, SASE, or enterprise cloud security platforms; hands-on proficiency with Professional Services Automation (PSA) and work management platforms such as Salesforce, Jira, Confluence, and Smartsheet; proven track record leading complex enterprise digital transformations, including experience integrating predictive analytics, generative AI, or workflow automation into PMO reporting; demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.