Global Operations Key Account Manager – Semiconductor & Technology

Job Description

Global Operations Key Account Manager (Semiconductor & Technology) | CMA CGM

The Tone:
This is a full-time, permanent role at CEVA Logistics, located in Singapore. CEVA Logistics, a Top 5 global 3PL, provides global supply chain solutions to connect people, products, and providers worldwide. This position is crucial for leading the worldwide operational relationship with a strategically important global technology customer, owning operational performance and customer experience across Air & Ocean business to strengthen relationships, drive service excellence, and support long-term account growth.

The TL;DR
• Role: Full Time
• Type: Permanent contract
• Location: In-person Singapore
• Team: Collaborates with senior customer stakeholders and CEVA teams throughout Asia Pacific, Europe, and North America, partnering with Global Key Account Management, Business Development, Product, and Operations teams.
• Mission: Lead the global operational relationship and overall operational performance and customer experience for a key global technology customer across Air & Ocean services.
• Tech Stack: Microsoft Excel, presentation skills, Power BI (highly regarded), Tableau (highly regarded).

What You’ll Actually Do
• Own and coordinate the global operational relationship for an assigned strategic customer across Air & Ocean, ensuring consistent service delivery against agreed commitments.
• Act as a senior operational contact for customer stakeholders, managing escalations and driving effective resolution of complex service issues across multiple countries.
• Monitor global service performance against agreed KPIs and SLAs, identifying performance gaps and coordinating root-cause analysis and corrective actions with regional and country teams.
• Lead global monthly and quarterly business reviews, providing meaningful performance insights, improvement plans, and recommendations to senior customer stakeholders.
• Coordinate the operational implementation and onboarding of new business, trade lanes, and service requirements, while also identifying and leading continuous improvement initiatives.

The Must-Haves
• Background: Bachelor’s degree or equivalent qualification, with extensive experience in international freight forwarding or logistics, and a focus on operational account management.
• Experience: Demonstrated experience managing complex strategic customer accounts at a regional or global level, including senior stakeholder engagement, operational governance, and service recovery, with strong operational knowledge of both Air and Ocean products.
• Skills: Strong analytical and problem-solving capability, excellent communication, influencing, and relationship management skills, with advanced Microsoft Excel and presentation skills.
• Bonus: Experience supporting global technology, semiconductor, or other complex multinational supply chains. Exposure to business intelligence tools such as Power BI or Tableau. Flexibility to engage with stakeholders across global time zones.