Logistics Assistant – Partner Operations Coordination

Job Description

Logistics Assistant (Partner Operations Coordination) | World Food Programme

The Tone:
This is a full-time role at World Food Programme, located in Accra, Ghana. The World Food Programme is the world’s largest humanitarian organization, saving lives in emergencies and building pathways to peace, stability, and prosperity for people recovering from conflict and disasters. This role is crucial for enabling the international humanitarian community to respond rapidly and effectively to emergencies worldwide by coordinating logistics services for critical relief supplies.

The TL;DR
• Role: Full Time
• Type: Contract (1-year renewable)
• Location: In-person Accra, Ghana
• Team: WFP-United Nations Humanitarian Response Depot (UNHRD) | Reports to UNHRD Accra Partner Operations Coordinator
• Mission: This person coordinates the end-to-end supply chain process for humanitarian cargo and relief items, ensuring timely delivery and high customer satisfaction for authorized partners and destinations.
• Tech Stack: SAP, Microsoft Excel, Microsoft Word, PowerPoint, digital collaboration tools

What You’ll Actually Do
• Coordinate customer requests and monitor the end-to-end supply chain process, ensuring timely delivery of humanitarian cargo, commodities, and relief items to authorized partners and destinations.
• Provide support to logistics operations and activities, ensuring the efficient preparedness, dispatch, and delivery of emergency relief items in line with customer requirements and humanitarian response priorities.
• Support forecasting and preparedness activities by analyzing operational trends, customer requirements, and evolving humanitarian needs to maintain adequate availability of emergency stocks.
• Maintain and update operational records, databases, and tracking systems, ensuring data integrity and the timely availability of information for operational planning, reporting, and customer updates.
• Support the management of customer accounts and foster strong working relationships with humanitarian partners and other stakeholders, ensuring accurate and transparent information sharing.

The Must-Haves
• Background: Completion of secondary school education. Post-secondary training or certification in Logistics, Supply Chain Management, Business Administration, Transport Management, or Humanitarian Logistics is desirable.
• Experience: At least five years of progressively responsible experience in logistics, supply chain operations, warehouse management, freight forwarding, transportation, customer service, or related operational functions.
• Skills: Proficiency in logistics and enterprise resource planning (ERP) systems (including SAP), advanced working knowledge of Microsoft Excel, strong customer service orientation, and demonstrated ability to organize, prioritize, and solve problems.
• Bonus: Experience within the United Nations system, humanitarian organizations, or NGOs is desirable; training in customer service, warehouse operations, inventory management, or international freight forwarding would be an advantage; knowledge of a local language and/or another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an advantage.