Sr. Product Consultant

Job Description

Senior Product Consultant | DocuSign

The Tone:
This is a full-time role at DocuSign, located remotely within the USA. DocuSign builds solutions for intelligent agreement management, helping over 1.5 million customers accelerate business processes and simplify lives by unleashing critical data from documents. This role matters by partnering directly with clients to recommend, configure, and implement DocuSign solutions, ensuring they align with business needs and best practices. As an individual contributor, this position drives impactful engagements and ensures customer success and adoption of the CLM and IAM platforms.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – USA
• Pay: $100400–$158400 yearly
• Team: Professional Services, reporting to the Manager of Professional Services
• Mission: To deliver continuous improvement and impactful DocuSign solutions to customers, ensuring high adoption and satisfaction.
• Tech Stack: Salesforce.com, Documentum, FileNet, MS SharePoint, SpringCM CLM platform, Lombardi, Pega, K2, Skelta, XML, Xpath

What You’ll Actually Do
• Partner: Partner with clients and internal teams to recommend and configure DocuSign solutions across web and pre-connected applications.
• Consult: Provide technical and business expertise, ensuring alignment with data and network security best practices.
• Manage: Plan, organize, and manage all tasks, project decisions, escalations, and prioritizations of client engagements.
• Develop: Translate simple to complex business needs into well-designed solutions and develop technical solutions to address client requirements.
• Drive: Drive impactful engagements by anticipating client needs and ensuring the alignment of internal and external teams focused on CLM and IAM platforms.

The Must-Haves
• Background: BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent, with a senior career level applying technology solutions to business requirements.
• Experience: 8+ years of experience working directly with businesses and customers, plus 4+ years of experience with consulting, leading implementation, and solution architecture development in Software or Software-as-a-Service industries.
• Skills: Outstanding writing and verbal communication skills, strong multitasking and organization skills, and a proven track record of delivering projects or products to market within budget.
• Bonus: Ability to uncover additional customer needs, understanding of document and content management or workflow systems, experience implementing workflow or BPM software (e.g., Lombardi, Pega, K2, Skelta) or software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint), experience with XML or Xpath, or experience in industries such as FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, or Public Sector.