Payments & Refunds Specialist

Job Description

Payments Specialist (New Graduate) | Perk

The Tone:
This is an early career role at AmTrav, a subsidiary of Perk, located in Chicago, IL (hybrid). Perk is an intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing to eliminate manual “shadow work.” AmTrav, a hyper-growth SaaS platform, transforms the business travel market by combining world-class technology with human empathy to support travelers. This role is crucial for ensuring business travelers’ critical payment and refund issues are resolved efficiently and with care by partnering with hotels and vendors behind the scenes.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid Chicago, IL
• Pay: $20–$22 hourly
• Team: Back-office role, partnering with hotels and vendors.
• Mission: Resolve critical payment and refund issues for business travelers by coordinating with hotels and vendors.
• Tech Stack: Windows-based applications

What You’ll Actually Do
• Outreach: Make a high volume of outbound calls to hotels and travel vendors on behalf of travelers.
• Documentation: Contact hotels to obtain folios, receipts, and other required documentation.
• Payment Collection: Follow up with travelers and travel administrators to collect updated payment information when needed.
• Form Management: Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Issue Resolution: Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.

The Must-Haves
• Background: Entry-Level. Strong communication, sharp prioritization, and a genuine team-first mindset.
• Experience: Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
• Skills: Excellent written and verbal communication skills with the ability to listen, empathize, and build rapport; comfortable receiving coaching and feedback; self-motivated and able to work independently; proficient with Windows-based applications; strong attention to detail and organizational skills with the ability to manage multiple tasks simultaneously.
• Bonus: Previous travel industry experience; Spanish-language proficiency.