Senior Manager, Creative Operations

Job Description

Senior Manager, Creative Operations | WHOOP

The Tone:
This is a full-time role at WHOOP, located in Boston, Massachusetts. WHOOP is on a mission to unlock and inspire performance for life, empowering members to perform at a higher level through a deeper understanding of their bodies and daily lives. This role is critical for evolving the operational foundation that powers the Creative and Marketing organizations, enabling the delivery of exceptional member experiences and strengthening the WHOOP brand as the company continues to grow globally.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Boston, Massachusetts, USA
• Pay: $130000–$170000 yearly
• Team: Creative and Marketing organizations; reports to Director of Brand Operations & Production
• Mission: Ensures complex, high-visibility creative and marketing initiatives, including product releases and integrated brand campaigns, are efficiently planned, resourced, and delivered at scale.
• Tech Stack: project management platforms, digital asset management systems, workflow automation, AI-enabled tools

What You’ll Actually Do
• Lead: Lead complex, high-visibility creative and marketing initiatives from planning through delivery, establishing clear scopes, timelines, owners, dependencies, budgets, and decision points.
• Operate: Autonomously operate across fast-moving initiatives, proactively identifying risks, resolving roadblocks, navigating tradeoffs, and escalating when appropriate to keep work moving forward.
• Plan: Own resource, capacity, and budget planning across assigned projects and workstreams, identifying workload imbalances, financial risks, and opportunities to improve efficiency and prioritization.
• Develop: Develop and implement scalable operational systems, processes, and ways of working in partnership with the Director of Brand Operations & Production, driving adoption and continuous improvement.
• Manage: Manage and coach Creative Operations team members while supporting the evolution of the Creative organization’s operational infrastructure.

The Must-Haves
• Background: Manager-level professional with core domain knowledge in creative operations, marketing operations, project/program management, or agency operations.
• Experience: 8+ years experience leading large-scale, complex creative or marketing initiatives with significant budgets, balancing scope, resources, timelines, and financial considerations; includes experience managing and developing individual contributors.
• Skills: Strong understanding of creative development workflows, resource planning, capacity management, and prioritization; proven ability to build trusted partnerships with senior leaders, influence cross-functional stakeholders, navigate ambiguity, and drive alignment; strong analytical, problem-solving, and decision-making skills with autonomy; commitment to embracing and leveraging AI tools in day-to-day tasks.
• Bonus: Openness to apply even if not meeting every qualification, as character and interest are valued.