Program Manager

Job Description

PROJECT MANAGER L1 | Wipro

The Tone:
This is a full-time role at Wipro. Wipro positions itself as an end-to-end digital transformation partner, committed to constant evolution in its business and industry. This role is crucial for defining project scope based on client requirements, managing engagement economics, and resolving delivery issues by collaborating with senior client stakeholders. It is an opportunity to contribute to Wipro’s bold ambitions and its mission of reinventing the world through digital solutions.

The TL;DR
• Role: Full Time
• Location: In-person – Kochi, Kerala, India
• Mission: To define project scope, manage engagement economics, and collaborate with senior client stakeholders to resolve delivery issues for client engagements.

What You’ll Actually Do
• Project Planning & Definition: Develop comprehensive project scopes based on detailed client business and resource requirements for a single Line of Business (LOB). This involves ensuring precise alignment with overall business objectives and key stakeholder expectations to set a clear direction for project execution.
• Delivery Management & Reporting: Take ownership of reviewing key project deliverables prepared by the team to ensure unwavering alignment with client expectations, stringent quality standards, and all contractual Service Level Agreements (SLAs). Provide constructive feedback and guide technical leads in implementing necessary improvements. Meticulously create weekly and monthly MIS reports specifically for the assigned LOB to track critical operational, quality, and fulfillment parameters, promptly escalating any deviations from the project charter to initiate swift corrective actions and maintain rigorous compliance.
• Resource & Team Leadership: Strategically undertake resource planning and allocation activities, ensuring alignment with specific project needs. Actively manage team attrition and drive positive performance outcomes. This includes conducting formal performance appraisals and providing clear guidance to team members on their professional growth trajectories and areas for improvement.
• Risk & Quality Management: Proactively identify and thoroughly assess potential project risks or issues before they impact project timelines or outcomes. Implement effective mitigation methods to minimize adverse effects. Collaborate closely with quality assurance teams to seamlessly integrate robust quality planning into every phase of project execution, ensuring consistent delivery excellence.
• Financials & Stakeholder Engagement: Create accurate and detailed project estimates that align precisely with the defined project scope, approved approach, and established milestones. Efficiently manage change requests throughout the project lifecycle, documenting and incorporating them appropriately. Additionally, provide crucial assistance in preparing proposals and comprehensive estimates for upcoming client engagements specifically within one LOB. Collaborate effectively with internal technical teams and external client Directors for crucial sprint planning sessions, timely resolution of delivery issues, and transparent project updates. Maintain regular cadence with the Workforce Management Group and Quality Assurance teams to ensure optimal resource fulfillment and stringent quality adherence.

The Must-Haves
• Background: Manager with core domain knowledge in Program Management.
• Experience: 8-10 Years in project management, specifically defining project scope, managing engagement economics, and resolving delivery issues.
• Skills: Program Management, Project Scope Definition, Resource Planning, Risk Mitigation, Engagement Economics.