Sales Operations Support Specialist

Job Description

Inside Sales Support Representative – Thai Speaker | Lenovo

The Tone:
This is a full-time role at Lenovo. While the specific physical location is not detailed, this position is crucial for supporting Lenovo’s sales operations primarily within Thailand, focusing on IT environment/products. The role is integral to maintaining high levels of quality, accuracy, and process consistency within the sales operations organization’s planning efforts. This individual plays a key part in developing internal support processes for Thai sellers and their business partners, contributing directly to an enhanced operational experience and strong internal company relationships.

The TL;DR
• Role: Full Time
• Type: Full-time
• Team: Sales operations organization, working closely with Thai sellers, business partners, and internal stakeholders in Thailand.
• Mission: Support and optimize sales operations for Thai sellers and their partners, ensuring quality and consistency in planning and execution for IT products.
• Tech Stack: Microsoft Office 365

What You’ll Actually Do
• Support: Manage quotation and pricing requests, effectively prioritizing these with multiple stakeholders in Thailand to ensure timely and accurate responses for IT environment/products.
• Monitor: Proactively oversee and strive to maintain high levels of quality, accuracy, and process consistency within the sales operations organization’s planning efforts.
• Develop: Create and maintain robust internal support processes tailored for Thai sellers and their business partners, encompassing needs such as OVP reporting and custom build coordination.
• Coordinate: Facilitate and coordinate planning activities with other relevant internal functions, undertaking deep dives as needed to identify trouble areas and derive actionable strategies for resolution.
• Improve: Drive continuous process and experience improvement initiatives, actively assisting with troubleshooting existing issues and contributing to the development of new operational processes and content for enablement.

The Must-Haves
• Background: Bachelor’s Degree or an equivalent qualification in a relevant field.
• Experience: A minimum of 3 years of progressive experience in customer-facing roles such as Customer Service, Customer Support, Sales Support, Technical Support, Order Management, or similar.
• Skills:
• Fluent proficiency in Thai, demonstrating strong abilities to read, write, and speak, specifically to support Thailand-based customers, partners, and internal stakeholders.
• Good English communication skills, both written and verbal, for seamless internal collaboration with diverse teams and functions.
• Proven ability to handle customer inquiries, manage stakeholder communication, and provide effective email-based support.
• Bonus: Basic proficiency in Microsoft Office 365 tools, utilized for daily operational tasks and communications.