Business Operations Associate

Job Description

Business Operations Associate (Rotational Program) | Perpay Inc.

The Tone:
This is a full-time role at Perpay Inc., located in Philadelphia, PA. Perpay is a certified B Corp building financial products like an interest-free marketplace, credit monitoring, and a World Mastercard to significantly improve the financial stability of everyday Americans with subprime credit. This role is crucial for enhancing customer satisfaction and operational efficiency, contributing to the company’s growth and mission through a unique rotational program across various internal teams. Teammates eager to join a meaningful mission in a collaborative, in-person environment will thrive here.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person Philadelphia, PA
• Mission: This person helps customers navigate their shopping and credit-building experiences while identifying areas for operational improvement and supporting the growth of operations.

What You’ll Actually Do
• Deliver exceptional customer service across multiple channels, guiding users through their shopping and credit-building journey.
• Collect and analyze customer service data to develop and implement performance improvement strategies.
• Collaborate with an overseas BPO partner to provide actionable feedback on customer service interactions, ensuring continuous improvement.
• Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People.
• Measure and communicate user friction points to the Product team and propose UX solutions to optimize operational efficiency.

The Must-Haves
• Background: BA/BS degree, graduated 2024-2026 or graduating by Summer 2027.
• Experience: Recent graduate or equivalent experience, with a commitment to an in-person work environment.
• Skills: Analytical skills, strong communication, collaboration, problem-solving, and adaptability.
• Bonus: GPA of 3.0 or higher.