Product Owner – SME Mobile & Online Banking

Job Description

Product Owner – RBG Digital – SME Mobile & Online Banking | Mashreq

The Tone:
This is a full-time role at Mashreq, located in the United Arab Emirates. Mashreq aims to offer premier digital banking services to SME customers across all its operational markets. This position is crucial for the end-to-end ownership of Mashreq Biz digital channels, including Mobile and Online Banking, ensuring the development, delivery, and continuous improvement of innovative digital products that strengthen Mashreq’s leadership in the SME digital banking sector.

The TL;DR
• Role: Full Time
• Type: Build & Run
• Location: In-person – United Arab Emirates
• Team: Reports To Senior Product Owner – Mobile & Online Banking
• Mission: Responsible for the end-to-end ownership of Mashreq Biz digital channels, including Mobile Banking (MOB) and Online Banking (MOL), to deliver measurable customer, business, and operational outcomes.

What You’ll Actually Do
• Product Strategy & Roadmap Ownership: Develop and maintain annual roadmaps, quarterly priorities, and strategic delivery plans for Mashreq Biz digital channels, translating customer needs and business objectives into actionable initiatives.
• End-to-End Product Lifecycle Ownership: Drive the success of all capabilities, products, and journeys within the area of ownership, from identifying opportunities and defining solutions through delivery, release, operational support, and optimisation.
• Global SME Platform Governance: Act as the custodian for SME digital channel standards across all markets, ensuring consistency of customer journeys, design patterns, and platform capabilities while promoting reusable solutions.
• Agile Delivery Leadership: Lead SME Mobile Banking and Online Banking squads, owning and prioritising team backlogs, managing sprint planning, refinement, reviews, and retrospectives to ensure value delivery.
• Customer Experience Ownership: Create and maintain best-in-class digital banking experiences for SME customers, partnering with UX, CX, and Research teams to identify opportunities and drive satisfaction and engagement.

The Must-Haves
• Background: Bachelor’s Degree in Business, Technology, Engineering, Computer Science or a related discipline, demonstrating expertise in Digital Banking, Product Management, or Financial Services Technology.
• Experience: 8-12+ years’ experience, with demonstrated ownership of digital products from strategy through delivery and operation, strong experience managing Agile squads, and a proven track record delivering mobile and/or online banking solutions.
• Skills: Product Leadership, Product Strategy & Roadmapping, Agile Product Ownership, Digital Banking Expertise, and Customer Journey Design.
• Bonus: SME or Business Banking product experience, multi-country or regional product leadership experience, or exposure to platform product management and reusable capability frameworks.