Corporate Vice President – Digital Experience Engineering Lead

Job Description

Corporate Vice President – Digital Experience Engineering Lead | New York Life Insurance Company

The Tone:
This is a full-time role at New York Life Insurance Company, located in a hybrid capacity (3 days per week corporate). New York Life provides human-led, holistic guidance and seamless financial solutions to clients, enabling differentiated experiences across various channels. This role is crucial for developing and executing a multi-year technology roadmap within the Service Experience Value Stream, driving shared business and technology outcomes to enhance capabilities, modernize underlying technology, and foster innovation.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – New York, USA
• Pay: $185000–$264500 yearly
• Team: Service Experience Value Stream (Technology Delivery Lead)
• Mission: Responsible for developing and executing a multi-year roadmap that drives shared business and technology outcomes, enhancing stakeholder experiences and supporting strategic business opportunities.
• Tech Stack: SaaS, IaaS, PaaS, SOA, APIs, microservices, mobile application development, content management systems, SSO, cybersecurity, application security tools, AI frameworks, AI/ML, Generative AI, Agentic architectures

What You’ll Actually Do
• Develop and execute a multi-year technology delivery roadmap aligned with Service Experience Value Stream objectives, ensuring successful implementation and optimized sequencing.
• Lead and guide teams through complex technology initiatives, identifying and resolving cross-dependencies while maintaining clear visibility into progress, risks, and blockers.
• Collaborate across organizational levels to align business goals, strategies, and processes, facilitating strong Business–Technology alignment through a consultative approach.
• Drive the modernization of underlying technology stacks, establish architectural direction, and ensure financial discipline in partnership with Value Stream Architects.
• Coach and develop team members, fostering a highly engaged workforce with strong technical expertise and business acumen, championing a customer-centric experience.

The Must-Haves
• Background: Executive-level experience in delivering enterprise IT solutions, focusing on digital experience engineering.
• Experience: 10+ years delivering enterprise-level IT solutions, 10+ years managing multiple technical workstreams in partnership with Business Leads and Product Managers, and 10+ years operating within the SAFe Agile framework, including estimation, scheduling, financial planning, and budgeting. Proven success in workforce planning, resource management, vendor/consultant oversight, and talent development.
• Skills: Strong leadership with the ability to collaborate across Value Streams and corporate functions, excellent verbal and written communication skills for presenting to senior leadership, proactive expectation management, and demonstrated success influencing process adoption and continuous improvement in complex organizations. Deep knowledge of modern technology ecosystems (SaaS, IaaS, PaaS, SOA, APIs, microservices, mobile, CMS, SSO, cybersecurity) and AI frameworks (AI/ML, Generative AI, Agentic architectures).
• Bonus: Bachelor’s or Master’s degree in Business, Computer Science, or a related field. Certifications in delivery methodologies such as SAFe / Scaled Agile.