Customer Solutions Engineer – Customer Technical Support

Job Description

Field Service Representative | Motorola Solutions

The Tone:
This is a full-time, remote role at Motorola Solutions. Motorola Solutions is a global community dedicated to keeping people safer everywhere by building and connecting technologies that protect people, property, and places. Their solutions foster critical collaboration for safer communities, schools, hospitals, businesses, and nations. This role is within the Applied Technology organization, which applies leading-edge technologies to support global security and safety. As a Field Service Representative, you will connect with customers, provide critical technical support for these advanced products, and gather valuable feedback to help build a safer future.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote

• Team: The Applied Technology organization, which puts some of Motorola Solutions’ brightest minds on unique, highly challenging projects, engineering products from start to finish, and manufacturing them in-house.
• Mission: Act as a vital link between Applied Technology’s engineering teams and government customers, providing expert technical support, conducting product training, and gathering crucial insights to influence future product development.
• Tech Stack: cellular, Wi-Fi, and push-to-talk technologies, with applicable field signals intelligence (SIGINT) and/or electronic warfare (EW) experience.

What You’ll Actually Do
• Customer Technical Support: Provide comprehensive technical support for Applied Technology products, leveraging expertise gained through collaboration with engineering teams.
• Product Demonstration & Training: Participate in customer briefings, conduct compelling product demonstrations, and provide thorough training on Applied Technology products for both existing and potential customers.
• Product Evaluation & Feedback: Support tradeshows and product evaluation events, and provide test and trial support for products in development to offer early and valuable feedback.
• Product Roadmap Influence: Interpret customer operational needs and pain points into actionable new features and product offerings, collaborating closely with business and engineering teams to drive the product roadmap.
• Business Development & Promotion: Develop and nurture strategic relationships with new government customers to promote Applied Technology products and capabilities, partnering with Business Development to create capture strategies for business growth.

The Must-Haves
• Background: Bachelor’s degree or equivalent experience with 10+ years experience, and must have substantial knowledge of the U.S. defense industry (military and/or civilian).
• Experience: 10+ years experience, including working within the Department of Defense, Military branches, or civilian government roles; frequent travel (25-50%, 5-15 days per month).
• Skills: Strong knowledge of cellular, Wi-Fi, and push-to-talk technologies; exceptional interpersonal skills; strong verbal communications; ability to interpret customer needs into product requirements.
• Bonus: Active Secret clearance; field experience with SIGINT and/or EW products.