Client Servicing Manager – Institutional Banking Operations

Job Description

Associate, Client Service Manager, Corporate Banking, Technology and Operations | DBS Bank

The Tone:
This is a full-time role at DBS Bank, located in Gurgaon, Haryana, India. Group Technology and Operations (T&O) enables the bank with an efficient and resilient infrastructure, strategically focusing on productivity and quality. In T&O, the team manages the majority of the Bank’s operational processes to delight business partners across multiple banking delivery channels. This role is crucial for managing the day-to-day transactions and non-transactional needs of Institutional Banking Group clients, acting as a single point of contact to ensure seamless servicing and strong client relationships.

The TL;DR
• Role: Full Time
• Type: Regular
• Location: In-person, Gurgaon, Haryana, India

• Team: Group Technology and Operations (T&O)
• Mission: Manage day-to-day transactions and non-transactional issues for Institutional Banking Group clients in Trade, Cash, and Loans, ensuring seamless servicing and client satisfaction.
• Tech Stack: IDEAL (Channel)

What You’ll Actually Do
• Service clients: Provide direct servicing and handholding for Institutional Banking Group clients across Trade, Cash, Loans FD, ETAX, and Static data.
• Own transactions: Manage the end-to-end transaction process for customers, including trade, cash, loan, FD, ETAX, and static data updates.
• Build relationships: Strengthen connections with internal stakeholders such as branches and Relationship Managers, as well as internal teams, to promptly resolve all client queries and issues.
• Maintain standards: Ensure personal Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) are met, and customer concerns and complaints are resolved within committed timelines to maximize satisfaction.
• Conduct client engagement: Organize and execute at least one client meeting per week for MNC clients, covering the maximum number of allocated clients.

The Must-Haves
• Background: Graduate or Post-Graduate with relevant work experience in a Trade Finance Unit, demonstrating a comprehensive understanding of all Trade Finance Products.
• Experience: 7+ years of professional experience in handling Trade Finance, cash, and loan products.
• Skills: Working knowledge of Trade Products including Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantees, Bank-to-Bank Reimbursements, Fund Transfers, and Swifts; excellent client/customer management skills; well-versed with RBI master directions; high emotional intelligence; ability to think aloud and empathise with customers.
• Bonus: Strong business orientation with the capability to identify areas of risk and implement proper mitigates and controls.