Billing Analyst

Job Description

Billing Analyst I | Dynatrace

The Tone:
This is a full-time role at Dynatrace, located in Detroit, MI, requiring a hybrid work model. Dynatrace is a software intelligence company providing an all-in-one platform for automatic and intelligent observability, simplifying cloud complexity and accelerating digital transformation. This role is crucial for ensuring the financial accuracy and operational efficiency of customer invoicing, directly impacting customer satisfaction and supporting the company’s global financial operations.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Detroit, MI
• Pay: $50000–$60000 yearly
• Team: Global Billing Operations function
• Mission: Ensure accurate, timely, and compliant customer invoicing while supporting efficient financial processes and positive customer experiences.
• Tech Stack: Salesforce, CPQ, NetSuite, Microsoft Excel, ERP systems, billing platforms

What You’ll Actually Do
• Invoicing: Ensure customer invoices are raised accurately and in a timely manner, adhering to customer contracts.
• Data Management: Review customer orders, billing schedules, purchase orders, and invoice data to support precise billing.
• Query Resolution: Research and help resolve customer billing queries, data errors, and invoice discrepancies in collaboration with internal teams.
• Audit Support: Support audit requests by preparing necessary billing documentation, evidence, and reporting.
• Process Improvement: Contribute to process documentation, training materials, and continuous improvement initiatives to enhance billing accuracy, efficiency, and scalability.

The Must-Haves
• Background: Entry-Level professional with core domain knowledge in billing, accounts receivable, finance operations, or order-to-cash.
• Experience: Minimum of 1 year of experience in billing, accounts receivable, finance operations, order-to-cash, or a related finance support role.
• Skills: Proficiency in Microsoft Excel for data tracking, reporting, reconciliation, and analysis; strong communication and stakeholder-management skills; ability to manage multiple priorities effectively.
• Bonus: Experience working in a technology, SaaS, or subscription-based business environment; working knowledge of billing platforms, ERP systems, Salesforce, CPQ, or NetSuite; experience supporting month-end closing, audit requests, customer invoice portals, or billing process improvements.