Operations Management Trainee

Job Description

Operations Manager Trainee | Ryder System, Inc.

The Tone:
This is a full-time, 18-month Operations Management Trainee program at Ryder System, Inc., located in Baton Rouge, LA, operating on a Tuesday – Saturday, 7:00 am – 3:30 pm schedule. Ryder is a World-Class, Fortune 500 organization, an essential industry player since 1933 with over 36,000 employees worldwide, building its culture on integrity and a family-oriented approach where people are their most important competitive advantage. This role is crucial for developing future leaders who will be equipped to succeed through comprehensive training and mentorship, gaining deep insights into business operations, processes, and strategies, directly impacting customer retention and overall operational excellence within Ryder’s transportation and logistics sector. It offers a recent college graduate an exceptional opportunity to launch a successful career, leveraging problem-solving abilities to make vital business decisions for the company.

The TL;DR
• Role: Operations Management Trainee (18-month program)
• Type: Full-time
• Location: In-person, Baton Rouge, LA
• Pay: $55,000 annually (paid weekly)
• Mission: Develop future leaders with comprehensive operational and business acumen to drive customer retention and operational excellence within Ryder’s transportation and logistics sector.
• Tech Stack: Spreadsheet and word processing software

What You’ll Actually Do
• Customer Relations: Manage customer relationships through proactive engagement, issue resolution, and satisfaction initiatives.
• Fleet Coordination: Coordinate with the rental department to ensure optimal fleet utilization while safeguarding lease customer service.
• Sales Partnership: Partner with the Sales team on customer calls to secure new business and elevate customer satisfaction.
• Cost Management: Oversee running costs and maintenance overheads, adhering to policies to optimize operational efficiency.
• Operational Coordination: Coordinate with Maintenance, Asset Management, Sales, and Marketing teams to ensure comprehensive customer satisfaction.

The Must-Haves
• Background: A Bachelor’s Degree with a foundational understanding of business finance, controls, and metrics, suitable for an entry-level leadership development program. Relocation within the business unit is required upon completion of the training program.
• Experience: No specific prior work experience is required for this trainee program.
• Skills:
• Strong verbal and written communication.
• Detail orientation with excellent follow-up practices.
• PC proficiency, including advanced spreadsheet and word processing software knowledge.
• Strong mechanical aptitude.
• Effective interpersonal and relationship-building skills across all organizational levels.
• Bonus: 1 year or more of customer service experience with demonstrated issue resolution abilities.