Operations Processor – Payment Operations

Job Description

Operations Processor | Wells Fargo

The Tone:
This is a hybrid role at Wells Fargo, located in Charlotte, NC. Wells Fargo is a 241,131-person organization focused on building strong customer relationships, balanced with a strong risk mitigating and compliance-driven culture. This role in Payment Operations within Global Operations is critical for ensuring the smooth execution of moderately complex operational duties, supporting service centers and departments through data management, reporting, and procedural adherence.

The TL;DR
• Role: Early Career
• Type: Hybrid schedule
• Location: Hybrid, Charlotte, NC

• Team: Payment Operations, as part of Global Operations
• Mission: To perform moderately complex operations duties, collecting and preparing data, and coordinating tasks to support service center and department environments.
• Tech Stack: Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting, SharePoint)

What You’ll Actually Do
• Perform: Moderately complex operations duties in support of either a service center or department environment.
• Collect: Data and prepare related operational reports.
• Prepare: Input forms for the automated data processing system and utilize the company’s internal operations to perform duties.
• Coordinate: Projects and furnish information to authorized persons.
• Provide: Guidance to all levels of employees regarding personnel policies and procedures, requiring some policy interpretation.

The Must-Haves
• Background: Entry-Level. Requires considerable knowledge of company personnel policies and practices.
• Experience: 1+ year of operations support experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Skills: Strong attention to detail and accuracy, organizational skills, proven ability to follow procedures, basic math skills, and basic Microsoft Office skills (Outlook, Excel, Word, PowerPoint, LiveMeeting, SharePoint).
• Bonus: Automated Clearing House (ACH) payments processing experience, prior banking experience, receiving, logging, batching, and/or distributing work experience, experience filing, photocopying, scanning, preparing and distributing work, data analyzing experience, ability to effectively collaborate with peers, and ability to provide strong customer service.