Senior Associate, Digital Enablement Services – AI Enablement

Job Description

Senior Associate, Digital Enablement Services | KPMG

The Tone:
This is a full-time role at KPMG, an organization consistently recognized as a great place to work and build a career. KPMG delivers audit, tax, and advisory services to organizations across important industries, driven by client results and a culture that values individual development, inclusivity, innovative excellence, and community support. This role is crucial to the Digital Nexus technology organization, focusing on supporting the successful implementation and adoption of AI and emerging technologies across the enterprise.

The TL;DR
• Role: Full Time
• Team: Part of the Digital Nexus technology organization; reports to Director of Digital Enablement Services/OCM.
• Mission: Drive the successful implementation and enterprise-wide adoption of AI and emerging technologies through strategic digital enablement and change management.

What You’ll Actually Do
• Plans: Develop and execute AI-specific digital enablement and change management plans, including communications, training, and testing for successful adoption.
• Guidance: Give advice on use cases, user journeys, and step-by-step guidance for new and emerging technologies across all impacted stakeholder groups.
• Communications: Create and implement strategic and tactical communication plans to meet project timelines, drive engagement, and foster adoption across all channels.
• Adoption: Drive initiatives that support project success through user readiness efforts, identifying evolving deliverables, and integrating enablement activities into overall project plans.
• Monitoring: Monitor and measure the effectiveness of AI enablement interventions, report on technology implementation progress, and conduct change impact assessments.

The Must-Haves
• Background: Senior career level. High school diploma or GED required; Bachelor’s degree in business, psychology, communication, technology, or a related field preferred. Core domain knowledge in digital enablement, change management, or technology.
• Experience: Minimum three years of recent experience in digital enablement, change management, or a similar technology-focused role.
• Skills: Knowledge of digital enablement and change management methodologies, frameworks, and best practices; strong communication, presentation, and facilitation skills; excellent interpersonal and collaboration skills with the ability to build and maintain positive relationships across the organization.
• Bonus: Understanding of and experience with Responsible AI, generative AI, and emerging AI capabilities strongly encouraged.