MASTER DATA SPECIALIST

Job Description

Master Data Specialist | Hitachi

The Tone:
This is a full-time role at Hitachi, located remotely in North Carolina, United States. Hitachi Energy develops and supports innovative energy technologies, and this role ensures the accuracy and completeness of customer master data. By maintaining precise customer records, this position directly supports reliable business operations, efficient order-to-cash processes, and the effective use of critical business systems. Your contributions will help enable seamless business operations and continuous process improvement.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, North Carolina, United States

• Team: Supports the Sales function.
• Mission: Ensure customer master data is accurate, complete, and established in a timely manner to enable reliable business operations and effective system use.
• Tech Stack: MDG system, ERP tools, CRM tools, SAP.

What You’ll Actually Do
• Process Records: Process requests to create and update customer master data records, including Sold-To, Bill-To, and Ship-To accounts.
• Validate Data: Validate required data fields and ensure alignment with internal standards and naming conventions, maintaining accurate customer records in applicable systems.
• Verify Documentation: Review and verify customer documentation in accordance with company policies and compliance guidelines, submitting and tracking requests through the MDG system.
• Support Sales: Serve as a point of contact for Sales regarding customer master data requests, status updates, and account selection for order entry.
• Improve Data Quality: Identify data quality issues and support data cleansing, standardization, validation, and process improvement activities, assisting with process documentation and system changes.

The Must-Haves
• Background: Bachelor’s degree in Business, Finance, Information Systems, or a related field, or equivalent work experience.
• Experience: Preferred experience in master data, customer setup, order management, sales operations, or order-to-cash support.
• Skills: Ability to learn and navigate MDG, ERP, and related systems (including SAP and CRM platforms); clear communication skills to work closely with Sales and cross-functional stakeholders; ability to manage multiple requests while maintaining data accuracy and completeness; ability to identify opportunities for process improvement.
• Bonus: Experience working with MDG systems, ERP tools, CRM tools, or similar platforms.