Credit Assistant

Job Description

Credit assistant | Orgill

The Tone:
This is a full-time role at Orgill, located in Collierville, TN. Orgill is a major independent distributor of hardware and home improvement products globally. This position is crucial for managing customer accounts, assisting with credit applications, and ensuring the timely payment of receivables while protecting company assets.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Collierville, TN

• Team: Supports the Credit Department
• Mission: Manages customer accounts, processes credit applications, and supports collections to ensure timely payment of receivables and protect company assets.
• Tech Stack: Microsoft Office (Excel, Word, Outlook)

What You’ll Actually Do
• Customer Support: Assist customers professionally and promptly with account inquiries, payment questions, and other credit-related concerns in a professional and timely manner.
• Credit Application Processing: Process new customer credit applications, including gathering required documentation, verifying information, and setting up accounts in the system once approved by the credit manager.
• Collection Management: Support the collections process by contacting customers regarding past due accounts, sending statements, and meticulously documenting all collection efforts.
• Record Maintenance: Maintain accurate and up-to-date customer records, including account notes, payment history, and correspondence, to ensure information is always current.
• Departmental Assistance: Provide comprehensive administrative support to the Credit Department, including filing, data entry, responding to internal and external requests, and participating in continuous improvement efforts for processes.

The Must-Haves
• Background: Entry-Level. A high school diploma or equivalent is required.
• Experience: Prior experience in accounts receivable, collections, or customer service is a plus.
• Skills: Strong communication skills (written and verbal) with a professional, customer-focused approach, proficiency in Microsoft Office (Excel, Word, Outlook), strong attention to detail, and organizational skills, including the ability to manage multiple priorities.
• Bonus: Some college or coursework in accounting, finance, or business is preferred.