Operations New Account Specialist – Client Onboarding

Job Description

New Account Operations Specialist | Raymond James

The Tone:
This is a hybrid role for Clark Capital Management Group, operating under Raymond James. Clark Capital Management Group is a growing asset management firm committed to developing strategies and solutions for clients, emphasizing a meticulous and efficient approach to operations. This position is vital for managing the entire new client onboarding process and ongoing account maintenance, ensuring a seamless and exceptional experience for both clients and their financial advisors. The successful candidate will bring a continuous improvement mindset to the firm, working closely with various teams to uphold the organization’s high standards of service.

The TL;DR
• Role: Early Career
• Location: Hybrid

• Team: Works directly with the Trade Operations and Business Development Teams, and collaborates with other internal departments.
• Mission: To meticulously manage all functions related to new client onboarding and existing account maintenance, ensuring efficiency, accuracy, and a smooth client experience.
• Tech Stack: Excel

What You’ll Actually Do
• Account Setup & Processing: Process and meticulously establish new client accounts placed under management, execute portfolio allocation changes, and perform various other essential operational tasks according to established company procedures.
• Documentation & Resolution: Actively troubleshoot and assist in the timely resolution of incomplete or mismatching documentation, ensuring accuracy and compliance in all client records.
• Client & Advisor Support: Provide direct and comprehensive operational support to both clients and their financial advisors, addressing inquiries and offering assistance through effective email and telephone communication.
• Inter-departmental Collaboration: Work closely and collaboratively with various internal teams and individuals within the organization to provide exceptional service, foster strong relationships, and ensure a smooth, seamless client experience from onboarding through ongoing maintenance.
• Operational Improvement: Apply a continuous improvement mindset to all new client onboarding processes and existing account maintenance tasks, contributing to the firm’s efficiency and meticulous standards.

The Must-Haves
• Background: Requires a Bachelor’s Degree in a relevant field such as Business Administration, Economics, or Finance. This is an early career role, ideally suited for individuals looking to grow their expertise in operations within an asset management environment.
• Experience: Candidates should have 7 to 12 months of general work experience, demonstrating foundational professional capabilities and a readiness to apply them in a demanding operational setting.
• Skills: Essential skills include excellent attention to detail, strong organizational and analytical abilities, and sound communication and interpersonal skills. The role also demands self-motivation, the ability to work independently, effective time and deadline management, and strong proficiency in Excel.
• Bonus: A strong work ethic, high integrity, and values are highly valued, along with the capability to adapt to a rapidly changing business and technology environment.