Assistant General Manager – Multi-site Operations

Job Description

Assistant General Manager- Los Angeles | Industrious

The Tone:
This is a full-time role at Industrious, located in Los Angeles. Industrious is the largest premium workplace-as-a-service provider, dedicated to creating great days at work for teams of all sizes by focusing on people, collaboration, and meaningful impact. This pivotal role supports and oversees multiple locations, requiring diverse skills to maintain high-quality customer experiences and drive a healthy P+L. Your leadership will be crucial in shaping how Industrious operates and expanding its global footprint, ultimately delivering happier, more productive workplaces for thousands of members and fostering a highly engaged team.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Los Angeles, CA
• Pay: $80000–$90000 yearly
• Team: Manages 1-3 Member Experience Managers; partners with a General Manager, marketing, sales, and centralized operations teams.
• Mission: To maintain a high-quality customer experience, manage P+L, oversee team development across 3-5 locations, and shape network-wide operational improvements.

What You’ll Actually Do
• Team Leadership: Directly manage 1-3 Member Experience Managers, strengthening your team through in-depth coaching, performance management, and hiring to build a culture of excellence and hospitality while developing future Industrious leaders.
• Sales & Growth: Account manage membership contract renewals, actively drive sales in high-potential locations, engage in negotiations with large potential members, and assist the General Manager in launching new locations by executing against hiring, marketing, and sales goals.
• Member Relations: Serve as the local face of the business by handling local PR requests and resolving challenging member relations issues, all while ensuring a consistently high-quality customer experience across your area.
• Operational Performance: Analyze, report on, and take action against key performance metrics including Net Promoter Score, Revenue and Profit targets, Hospitality Standards, and Operational Consistency, proactively identifying and implementing improvements across unit operations.
• On-the-Ground Support: Provide necessary on-the-ground coverage for your team members during their absences, ensuring continuous smooth operations and support for members.

The Must-Haves
• Background: Manager level, with core domain knowledge in multi-site operations management within hospitality, F&B, retail, coworking, or other customer-facing industries.
• Experience: At least 3 years of multi-site operations management experience. Proven people management and coaching skills in a multi-site environment. Experience driving local marketing and sales initiatives.
• Skills: Strong P&L and financial management skills. Excellent communication skills, including the ability to comfortably handle difficult conversations. A passion for hospitality and creating exceptional customer experiences.
• Bonus: Willingness to travel to each location as needed.