General Manager – Fitness Studio Operations

Job Description

General Manager | Club Pilates

The Tone:
This is an in-person role at Club Pilates, operated by Riser Fitness, a multi-unit operator and developer of the Club Pilates franchise system established in 2013. The company aims to provide a fun, high-energy, and service-focused environment where team members interact directly with members and prospective members, helping them on their fitness journeys. This role is crucial for leading all studio functions, from sales and operations to managing staff, driving membership growth, and ensuring member retention to contribute to the studio’s community and overall success.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $70304–$88304 yearly
• Team: Manages Sales Associates and Instructors, utilizing discretion and independent judgment in directing their work.
• Mission: Oversee all studio functions, lead all sales efforts, drive membership growth, and endeavor to prevent member attrition.
• Tech Stack: ClubReady, Studio software

What You’ll Actually Do
• Sales Leadership: Lead all sales efforts, implementing sales processes to schedule prospects into Intro classes and actively securing membership sales, while also training Sales Associates in effective sales techniques.
• Team Management: Hire, train, supervise, and manage Sales Associates and instructors at the studio, including staff scheduling and reviewing instructor evaluations to assist in mentorship or disciplinary action as needed.
• Studio Operations: Ensure that studio retail products are fully stocked with accurate inventory counts, maintain the cleanliness and organization of the Pilates Studio, and consistently enforce all Club Pilates policies and procedures.
• Lead Generation & Marketing: Drive grass roots marketing and networking initiatives, schedule and participate in community events and studio promotions, and strategically manage marketing campaigns to generate leads for the studio.
• Customer Service & Administration: Independently make decisions related to high-level customer service, proactively collect outstanding dues, and ensure all administrative supplies, forms, and studio literature are consistently stocked and visible.

The Must-Haves
• Background: Manager level, requiring a minimum of 2+ years of retail/service sales or fitness sales experience, coupled with a genuine affinity and passion for fitness.
• Experience: Proven confidence in generating personal sales and a demonstrated ability to effectively train Sales Associates in sales methodologies. Required proficiency with computers and specific Studio software, including ClubReady for revenue and attendance reporting.
• Skills: Fluent in English with excellent communication and strong interpersonal skills for interactions in person, on the telephone, and via email. Highly organized, proficient in data management, with strong attention to detail, accuracy, and solid writing and grammar skills.
• Bonus: Ability to manage and drive four distinct revenue streams: memberships, retail, private training, and teacher training. Demonstrated capacity to excel in a fast-changing, diverse environment and to recognize areas for improvement, making changes using good judgment. Trustworthiness and the ability to handle confidential information are also key.