Entry Level Customer Service Assistant

Job Description

Entry Level Customer Service Assistant | Draftomat

The Tone:
This is a full-time role at Draftomat, located in-person, Los Angeles, CA. Draftomat is a professional landscaping and grounds maintenance company dedicated to providing reliable outdoor services for both residential and commercial properties. This role is crucial for delivering excellent customer care and ensuring the smooth operation of daily client interactions and service coordination. The assistant will play a key part in maintaining clean, healthy, and visually appealing outdoor environments for clients.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Los Angeles, CA
• Pay: $18–$28 hourly
• Mission: Ensure efficient customer communication, precise service scheduling, and effective office coordination to support reliable outdoor services.
• Tech Stack: Computer, Scheduling software

What You’ll Actually Do
• Customer Inquiries: Respond to customer inquiries via phone, email, and office communication channels.
• Service Scheduling: Schedule landscaping and maintenance service appointments for clients.
• Record Maintenance: Maintain accurate customer and scheduling records within the office system.
• Team Coordination: Coordinate with field teams by providing daily service updates.
• Issue Resolution: Resolve customer concerns professionally and efficiently.

The Must-Haves
• Background: Entry-Level position focused on client communication and office administration within a service environment.
• Experience: Previous customer service or administrative experience preferred.
• Skills: Strong communication and interpersonal skills, basic computer and scheduling software knowledge, organized, dependable, and detail-oriented, ability to multitask.