Senior Virtual Relationship Manager Team Lead – SME Digital Banking

Job Description

Senior Virtual Relationship Manager – NeoBiz | Mashreq

The Tone:
This is a full-time role at Mashreq, located in Pakistan. Mashreq is building NeoBiz, a digital bank focused on serving Small and Medium Enterprise (SME) clients. This role is crucial as it forms the key digital bridge between the bank and its SME clients, driving engagement, delivering tailored financial solutions, and ensuring client satisfaction and revenue growth within a tech-driven digital banking environment.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, Pakistan

• Team: Manages a team of Relationship Managers
• Mission: Drive client engagement, deliver tailored financial solutions, and ensure revenue growth and client satisfaction for SME clients.

What You’ll Actually Do
• Team Leadership: Lead and manage a team of Virtual Relationship Managers to achieve performance and client satisfaction targets.
• Client Acquisition: Drive new client acquisition through effective lead management and handling drop-off scenarios for potential customers.
• Client Support: Oversee assisted client onboarding, provide comprehensive client servicing, and manage all client complaints efficiently.
• Portfolio Growth: Implement cross-selling strategies within the initial three months of client engagement and manage client portfolios to foster sustained growth.
• Performance & Compliance: Account for individual and team performance, client satisfaction, and revenue growth, while ensuring full adherence to compliance standards.

The Must-Haves
• Background: Manager-level professional with strong domain knowledge in financial markets, sales, investments, and market trends, specifically within a banking context for SME clients.
• Experience: 5-7 years of experience in a similar relationship management role, ideally with team leadership responsibilities in a virtual or digital banking environment.
• Skills: Sales acumen, financial market expertise, analytical and numerical skills, problem-resolution abilities, relationship management and networking.
• Bonus: An extrovert or amiable personality, self-motivated with a positive attitude, and the ability to work under pressure while thinking quickly.