General Manager

Job Description

Home Services General Manager (Nationwide Bench Program) | Champions Group Holdings

The Tone:
This is a full-time General Manager bench program at Champions Group Holdings, requiring relocation to one of its operating markets. Champions Group Holdings is a nationwide platform of over 20 affiliate brands, dedicated to providing essential home services specializing in heating, air conditioning, and plumbing. This unique program is building a standing bench of General Manager talent, identifying strong leaders now to ensure readiness when a GM seat opens across the operating footprint. This isn’t a training program; rather, it’s about preparing experienced leaders to step in and assume full P&L ownership of a residential home services business the moment the right opportunity arises.

The TL;DR
• Role: Full Time
• Location: In-person, Nationwide (relocation required to specific market across CA, NV, WA, AZ, TX, OH, CO)
• Pay: $200000–$225000 yearly
• Mission: Lead a residential HVAC, Plumbing, and/or Electrical business by owning its full P&L and operational performance.
• Tech Stack: CRM/ERP, dispatch platforms, ServiceTitan (plus)

What You’ll Actually Do
• Performance Management: Own full P&L and operational performance for your branch, covering revenue, margin, labor productivity, and customer experience.
• Team Leadership: Lead department managers (service, install, sales, dispatch/CSR) and, through them, a team of technicians and support staff.
• Strategy Development: Set local market strategy, including pricing, marketing spend, and competitive positioning, in collaboration with platform leadership.
• Talent Management: Recruit, develop, and retain top field and office talent for your branch.
• Data-Driven Action: Interpret branch scorecards and translate numerical insights into actionable plans for pricing, marketing spend, technician productivity, and customer experience improvements.

The Must-Haves
• Background: Candidates should fall into one of two categories: experienced team leaders with 3–5+ years managing teams (e.g., Service Manager, Install Manager, Sales Manager) within residential HVAC, Plumbing, Electrical, or another home-services trade, demonstrating real experience running a full center’s operations and readiness for first-time P&L ownership; or current General Managers, typically from brands under $20M in revenue, who are prepared to transition their expertise to a larger, multi-brand platform offering greater resources and growth opportunities.
• Experience: 3–5+ years leading a team with real experience running a full center’s operations, or current General Manager experience. Demonstrated working knowledge of field service principles such as labor forecasting, dispatching, price/hour estimation, and workforce scheduling.
• Skills: Sound financial judgment, including comfort owning a budget and accountability for gross profit and growth. Proficiency with CRM/ERP and dispatch platforms.
• Bonus: Experience with ServiceTitan.