General Manager – Residential Services

Job Description

General Manager – Residential Services | Blue Signal Search

The Tone:
This is a full-time role at a well-established residential services company, located in Las Vegas, NV. The company is seeking a business leader to help evolve its solid local platform into a more scalable, performance-driven operation. This role is central to connecting field execution with financial results, strengthening technician performance, and building the necessary structure for long-term growth. The organization currently has strong momentum, a loyal customer base, and significant support for its next expansion phase.

The TL;DR
• Role: Full Time
• Location: In-person, Las Vegas, NV
• Mission: Own the overall operational and financial performance of a residential services business, focusing on scalability and growth.
• Tech Stack: KPI dashboards, field service systems, performance management tools

What You’ll Actually Do
• Operation Oversight: Direct service, installation, dispatch, and office operations to improve consistency, responsiveness, and execution.
• Performance Enhancement: Raise HVAC service and replacement performance through stronger technician coaching, better follow-through, and clearer field expectations.
• Financial Management: Own the business rhythm around budgeting, forecasting, pricing discipline, and margin improvement.
• Accountability Building: Build scorecards, weekly operating routines, and performance reviews that create accountability across field and support teams.
• Talent Development: Develop a stronger talent bench through better hiring, onboarding, training, and retention practices.

The Must-Haves
• Background: Manager. Core domain knowledge in residential HVAC or another field-based home services environment.
• Experience: Proven leadership experience; P&L performance ownership, budgeting, forecasting, and margin improvement; track record of building structure, developing leaders, and creating accountability that lasts.
• Skills: Ability to coach teams in the field; use performance data to improve close rates, average ticket, and execution; strong communication skills; comfort operating in an entrepreneurial environment where a business is evolving into a more mature operating model.
• Bonus: Experience leading a branch, business unit, or multi-function residential services operation; strong HVAC depth, with plumbing exposure viewed as helpful; familiarity with KPI dashboards, field service systems, and performance management tools.