Checking Ops Sr Specialist

Job Description

Checking Ops Sr Specialist | Golden 1 Credit Union

The Tone:
This is a full-time, non-exempt role at Golden 1 Credit Union. The company is among the top credit unions in the country, a member-owned, not-for-profit cooperative dedicated to empowering members and uplifting communities to create a more equitable and financially inclusive California. This role is crucial for leading checking account operations, ensuring accuracy and compliance, and driving continuous process improvements to enhance efficiency and member satisfaction while upholding regulatory standards.

The TL;DR
• Role: Full Time
• Type: Non-exempt
• Location: [Not specified in listing]
• Pay: $48,027 – $59,280 annually ($23.09 – $28.50 hourly)
• Team: Reports to Supervisor – Checking Operations
• Mission: To lead and oversee checking account operations, ensuring accuracy, compliance, and continuous improvement for optimal efficiency and member satisfaction.

What You’ll Actually Do
• Operations Leadership: Lead and oversee the processing of checking account transactions, ensuring accuracy, regulatory compliance, and operational efficiency.
• Reconciliation & Resolution: Manage routine and complex account reconciliations, promptly investigating and resolving discrepancies while collaborating with the accounting department to clear general ledger differences.
• Member & Internal Support: Provide expert assistance to members and internal teams by addressing escalated checking account inquiries, resolving complex issues, and handling account research and adjustment requests.
• Process Improvement & Training: Lead process improvement initiatives, collaborate with cross-functional teams to enhance operations, and conduct training sessions for team members on procedures and compliance.
• Compliance & Workflow Management: Serve as a subject matter expert in industry regulations and internal policies, monitor and manage workflow, and ensure daily transactions adhere to limits and maintain operational efficiency.

The Must-Haves
• Background: Senior-level professional with a H.S. Diploma or GED, experienced in checking account operations within the financial industry.
• Experience: 4+ years in cash management or the financial industry, 2+ years in customer service, and 4+ years in item processing or related financial operations roles.
• Skills: Account reconciliation, regulatory compliance, member service, dispute resolution, process improvement, team coaching and training, foreign check processing.